Technical Support Specialist
3 weeks ago
Process Overview
The Technical Support Specialist will play a vital role in providing exceptional technical support to clients, ensuring timely resolution of issues and meeting process SLAs. Key responsibilities include managing transactions, fielding client queries, and documenting all pertinent information. Effective communication and problem-solving skills are essential in this role.
Key Responsibilities
- Manage transactions as per required quality standards
- Field client queries via telephone and/or email in a courteous manner
- Document all pertinent end-user identification information
- Update own availability in the RAVE system to ensure productivity
- Record, track, and document all queries received and resolutions
- Follow standard processes and procedures to resolve client queries
- Access and maintain internal knowledge bases and resources
- Identify and learn product details to facilitate better client interaction
- Document and analyze call logs to spot trends and prevent future problems
- Maintain and update self-help documents for customers
- Evaluate and escalate serious client issues to Team leaders
- Deliver excellent customer service through effective diagnosis and troubleshooting
- Provide product support and resolution to clients
- Troubleshoot client queries in a user-friendly and professional manner
- Maintain logs and records of all customer queries
- Accurately process and record all incoming calls and emails
- Offer alternative solutions to clients to retain their business
- Build capability to ensure operational excellence and maintain superior customer service levels
- Participate in product trainings to stay current with product features and updates
Requirements
The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work under pressure and meet deadlines. A strong understanding of the retail banking industry and the ability to learn product details quickly is essential. The candidate will also have the ability to work effectively in a team environment and demonstrate a commitment to delivering excellent customer service.
Competencies
- Process Knowledge
- Knowledge of assigned process, tools, and systems
- Foundation to Competent Competency Levels
- Fountain Knowledgeable about the competency requirements
- Demonstrates (in parts) frequently with minimal support and guidance
- Competent Consistently demonstrates the full range of the competency without guidance
- Expert Applies the competency in all situations and is serves as a guide to others as well
- Master Coaches others and builds organizational capability in the competency area
- Behavioral Competencies
- Collaborative working
- Problem solving and decision making
- Attention to Detail
- Execution Excellence
- Client (Internal) Centricity
- Effective Communication
- Deliver
-
Technical Support Specialist
3 weeks ago
Toronto, Ontario, Canada Kinka Family Full timeKinka Family Job DescriptionTechnical Support SpecialistAt Kinka Family, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, resolving technical issues, and ensuring seamless communication between customers and our...
-
Technical Support Specialist
3 weeks ago
Toronto, Ontario, Canada Tejas Consultants Inc. Full timeJob Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Tejas Consultants Inc. The ideal candidate will have a strong background in computer systems and excellent communication skills.Provide technical assistance to users experiencing difficulties with computer systems, hardware,...
-
Technical Support Specialist
3 weeks ago
Toronto, Ontario, Canada Canada Inc. Full timeJob Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to join our team at Canada Inc. as a full-time permanent employee. In this role, you will be responsible for troubleshooting and resolving technical issues for our clients, as well as providing top-notch customer service.Key Responsibilities:Provide...
-
Technical Support Specialist
3 weeks ago
Toronto, Ontario, Canada National Employment and Consulting Inc. Full timeJob Title: Technical Support SpecialistJob Summary:At National Employment and Consulting Inc., we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key Responsibilities:• Respond to...
-
Technical Support Specialist
3 weeks ago
Toronto, Ontario, Canada CANADA INC. Full timeAt CANADA INC., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our clients. Your primary duties will include:Key ResponsibilitiesResponding to client inquiries and resolving technical issues in a timely and professional...
-
Technical Support Specialist
2 weeks ago
Toronto, Ontario, Canada Canada Inc. Full timeOverviewWe are seeking a skilled Technical Support Specialist to join our team at Canada Inc. in Montreal, Quebec. This is a permanent position offering a competitive salary of approximately $70,000 - $90,000 per year, depending on experience.About the JobThis exciting opportunity allows you to utilize your technical expertise to provide exceptional support...
-
Technical Support Specialist
2 weeks ago
Toronto, Ontario, Canada Reliable AOC Inc. Full timeWe are seeking a skilled Technical Support Specialist to join our team at Reliable AOC Inc. in a permanent role.As a Technical Support Specialist, you will provide top-notch technical support to our clients, resolving issues with computer systems and providing advice and training to users.The ideal candidate will have a strong background in computer systems...
-
Technical Support Specialist
3 weeks ago
Toronto, Ontario, Canada CANADA INC. Full timeWe are seeking a skilled Technical Support Specialist to join our team at CANADA INC. in a fast-paced environment.This role involves providing technical support to users with computer difficulties, offering advice and training, maintaining a problems and solutions log, supervising other support workers, and performing web-server backup and recovery.Key tasks...
-
IT Technical Support Specialist
3 weeks ago
Toronto, Ontario, Canada BDT SOLUTIONS Full timeJob SummaryBDT Solutions is seeking a skilled IT Technical Support Specialist to join our team. The successful candidate will provide technical assistance and support to users experiencing difficulties with computer systems, applications, and network connectivity.Key ResponsibilitiesRespond to user inquiries and provide timely solutions to technical...
-
Technical Support Specialist
2 weeks ago
Toronto, Ontario, Canada Atlas-Apex Roofing Inc. Full timeJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Atlas-Apex Roofing Inc.This role is perfect for individuals who enjoy problem-solving, working with technology, and providing excellent customer service. As a Technical Support Specialist, you will be responsible for resolving technical issues related to computer...
-
Technical Support Specialist
1 month ago
Toronto, Ontario, Canada beBee Professionals Full timeWe are seeking a skilled Technical Support Specialist to provide exceptional customer service and technical support to our clients. The ideal candidate will have a minimum of 2 years of experience in a technical support role, excellent communication skills, and knowledge of computer hardware and software.The successful candidate will be responsible for...
-
Technical Support Specialist
2 weeks ago
Toronto, Ontario, Canada Deliverance Consulting INC Full timeDeliverance Consulting INC is seeking a skilled Technical Support Specialist to join our team. This full-time position offers an estimated annual salary of $60,000.About the RoleWe are looking for a detail-oriented and proactive individual to provide technical support to our clients. As a Technical Support Specialist, you will be responsible for...
-
Technical Support Specialist
1 month ago
Toronto, Ontario, Canada beBee Professionals Full timeJob Title: Support SpecialistWe are seeking a highly skilled Support Specialist to join our team at beBee Professionals in Toronto, Canada. The ideal candidate will have a strong technical background and excellent customer service skills.Key Responsibilities:Provide technical assistance to customers via phone, email, and chatTroubleshoot and resolve...
-
Technical Support Specialist
2 weeks ago
Toronto, Ontario, Canada CrucialLogics inc. Full timeWe are CrucialLogics inc., a company that values excellence and innovation. Our team is dedicated to providing top-notch technical support to our clients, and we are seeking a talented Technical Support Specialist to join our ranks.About the JobThis is a permanent full-time position that requires 32-40 hours of work per week. The ideal candidate will have...
-
Technical Support Specialist
2 weeks ago
Toronto, Ontario, Canada Connexall Full timeJoin Connexall as a Technical Support Specialist in our dynamic team. This exciting opportunity allows you to provide technical assistance and support to our clients, ensuring their systems are running smoothly and efficiently.About the RoleThis is a permanent position requiring 37.5 hours of work per week. As a Technical Support Specialist, you will be...
-
Technical Support Specialist
3 weeks ago
Toronto, Ontario, Canada BBA E&C inc Full timeJob DescriptionJob Title: Technical Support SpecialistJob Type: Full-timeWork Location: On-siteWork Hours: 40 hours/weekJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at BBA E&C inc. The successful candidate will be responsible for providing technical assistance and support to our clients, resolving complex technical...
-
Technical Support Specialist
3 weeks ago
Toronto, Ontario, Canada Roche Full timeAt Roche, we are seeking a skilled Technical Support Specialist to join our team. This role is based in Toronto, Canada, and offers a competitive salary of $80,000 - $110,000 per year.About the JobThis position involves providing technical support to customers, including installing, maintaining, and repairing instrumentation on site. You will be responsible...
-
Technical Support Specialist
1 week ago
Toronto, Ontario, Canada Nextgen System Canada Full timeOverviewAt Nextgen System Canada, we are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing top-notch technical assistance to our clients, ensuring they receive the best possible support experience.Salary and BenefitsWe offer a competitive salary of $55,000 - $65,000 per year, depending on...
-
Technical Support Specialist
2 weeks ago
Toronto, Ontario, Canada OnX Canada Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at OnX Canada. This is an exciting opportunity to work with our clients and provide top-notch technical support.Job SummaryThe Technical Support Specialist will be responsible for delivering help and solutions to end-users by responding to client PC or mobile-related queries...
-
Technical Support Specialist
2 weeks ago
Toronto, Ontario, Canada Canada Inc. Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Canada Inc. The successful candidate will provide technical assistance and support to our clients, ensuring their computer systems and software run smoothly.About the RoleThis is a permanent position working 40 hours per week. We offer a competitive salary of $85,000...