Integration Specialist

1 week ago

Waterloo, Ontario, Canada Sun Life Full time
Job Description

At Sun Life, we are seeking a highly skilled Integration Specialist to join our Client Data Solutions team. As an Integration Specialist, you will play a critical role in helping our clients integrate their data with our systems.

Key Responsibilities
  • Meet with clients to review their data and system needs
  • Create client-specific data file feed solutions to help clients integrate with Sun Life systems
  • Participate as part of the client's Sun Life implementation team and work with internal partners across the business and IT
  • Build data file maps using IBM Sterling B2B Integrator Map Editor software
  • Project Management: lead your data file implementation through all stages of the integration development lifecycle: requirements, solution design, development, testing, deployment, and monitoring
  • Identify gaps which exist between a client request and Sun Life's standards
  • Offer and influence alternative solutions that make sense from a business process and cost standpoint
  • Anticipate potential impacts to plan design, scope, process, timelines, and requirements which impact data solutions
  • Identify risks through client meetings and conversations relating to the processes, requirements, or group system capabilities
  • Resolve issues through suggesting options or negotiating with the parties involved to get to a compromised solution that meets our clients needs and still allows for accuracy of solutions, while keeping costs in check
  • Engage in the continuous improvement of the team and processes
  • Influence the team direction through participation in strategic initiatives
Requirements
  • Advanced Excel skills (pivot tables, VLOOKUP formulas) is required
  • Good understanding of file formats (xml,.csv,.txt etc)
  • Project Management knowledge of integration development lifecycle: requirements gathering, solution design, development, testing, deployment and monitoring
  • Client focused mindset with superior customer service experience
  • Self-motivated with a strong work ethic and high degree of integrity
  • Continuous learner with problem-solving skills and the ability to adapt to change
  • Detailed, thorough and focused on quality while maintaining a high degree of accuracy
  • Team player, with high interest in building relationships and working in a cross-functional team environment
  • Excellent communication and presentation skills with ability to communicate with clients in both technical and non-technical terms
  • Coordinate action plans and major decisions with the leadership team
Preferred Qualifications
  • Bilingualism, with verbal and written communication skills in English and French (outside of Quebec)
  • University degree with at least 3 years of experience or an equivalent combination of education and experience
  • Understanding of Group Benefits, business processes and systems (OASIS)
  • Translation mapping experience with IBM Sterling B2B Integrator Map Editor
What We Offer
  • Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle.
  • Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
  • Ongoing learning, training, and coaching to grow your career
  • We are honoured to be recognized as a 2022 Best Workplaces in Canada by Great Place to Work Canada

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