Customer Analytics Professional

1 week ago

Oakville, Ontario, Canada CT Bank Full time

Our Commitment to Students

At CT Bank, we foster a collaborative environment that encourages knowledge sharing and provides key experiences to help students develop their capabilities through projects and objectives. We believe in setting specific and measurable goals that align with our business objectives to support learning and help students achieve their full potential. Our culture emphasizes learning from others, continuous improvement, agility, growth, and innovation, and we are invested in building a talented, diverse workforce for the future of Canada and CT Bank.

What You'll Do

As the Customer Analytics Student, you will be supporting the Customer Analytics & Strategic Insights team whose responsibilities include campaign analytics (audience selection, strategy design, performance analysis); building and maintaining self-serve, interactive dashboards; and providing customer and portfolio insights. There is a significant amount of cross-divisional collaboration and exposure to many aspects of the business. The student will assist the analysts on the team by aiding in campaign test design and building post-analytic campaign work to deliver customer insights.

  • Aid in the development of marketing campaign targeting, incorporating test and learn strategies for digital/email/traditional channels based on objectives obtained through written and verbal communication with our business partners.
  • Explore and analyze data from multiple databases and resources.
  • Develop new data visualization dashboards while enhancing and maintaining existing reports; utilizing platforms such as Tableau.
  • Generate ad-hoc analysis based on customer data and transactional behavior, enabling our business partners to make informed decisions.
  • Update and enhance knowledge documents that help support the Customer Analytics & Strategic Insights team.

What You Bring:

  • Currently enrolled in a post-secondary program in Mathematics, Statistics, Economics, Computer Science, or a related discipline.
  • Demonstrated superior analytical, mathematical, and problem-solving skills.
  • Previous programming experience (e.g. Python/SAS/R/SQL).
  • Strong proficiency of Microsoft Office Suite (Excel, Word, PowerPoint etc.).
  • Data visualization development using Tableau, or similar tooling, is an asset.

Hybrid Work Model

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team. This role is based out of our CT Bank office in Oakville, Ontario.

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