Boat Service and Hospitality Professional
5 days ago
**Job Overview**
We are seeking a highly motivated and experienced Customer Service Agent to join our team at Beacon Marine in Pointe au Baril. As a key member of our customer-facing team, you will play a critical role in delivering exceptional customer experiences and ensuring the success of our marina.
Your primary responsibilities will include:
- Providing excellent customer service, responding to inquiries and resolving issues promptly and professionally.
- Maintaining accurate records and managing phone lines, emails, and walk-in inquiries.
- Assisting with boat arrivals and departures, including docking and fueling operations.
Additionally, you will contribute to the overall success of our marina by:
- Ensuring the marina is clean, organized, and well-maintained at all times.
- Monitoring and maintaining marine safety protocols, including emergency preparedness and response.
- Collaborating with other departments to ensure smooth operations and provide exceptional customer experiences.
Key qualifications for this role include:
- Prior experience in customer service, hospitality, or related fields.
- Familiarity with boating, marine technology, and marina operations.
- Excellent communication and problem-solving skills.
- Ability to multitask and prioritize in a fast-paced environment.
We value teamwork, flexibility, and a commitment to excellence in everything we do.
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