Boat Service and Hospitality Professional

5 days ago


London, Ontario, Canada Maple Leaf Marinas Full time

**Job Overview**

We are seeking a highly motivated and experienced Customer Service Agent to join our team at Beacon Marine in Pointe au Baril. As a key member of our customer-facing team, you will play a critical role in delivering exceptional customer experiences and ensuring the success of our marina.

Your primary responsibilities will include:

  • Providing excellent customer service, responding to inquiries and resolving issues promptly and professionally.
  • Maintaining accurate records and managing phone lines, emails, and walk-in inquiries.
  • Assisting with boat arrivals and departures, including docking and fueling operations.

Additionally, you will contribute to the overall success of our marina by:

  • Ensuring the marina is clean, organized, and well-maintained at all times.
  • Monitoring and maintaining marine safety protocols, including emergency preparedness and response.
  • Collaborating with other departments to ensure smooth operations and provide exceptional customer experiences.

Key qualifications for this role include:

  • Prior experience in customer service, hospitality, or related fields.
  • Familiarity with boating, marine technology, and marina operations.
  • Excellent communication and problem-solving skills.
  • Ability to multitask and prioritize in a fast-paced environment.

We value teamwork, flexibility, and a commitment to excellence in everything we do.



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