Customer Care Specialist in Marine Operations
5 days ago
**Customer Service Role**
We are seeking a talented and enthusiastic Customer Service Agent to join our team at Beacon Marine in Pointe au Baril. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences and ensuring the success of our marina.
Your main responsibilities will include:
- Responding to customer inquiries and resolving issues promptly and professionally.
- Maintaining accurate records and managing phone lines, emails, and walk-in inquiries.
- Assisting with boat arrivals and departures, including docking and fueling operations.
In addition to these key responsibilities, you will also contribute to the overall success of our marina by:
- Ensuring the marina is clean, organized, and well-maintained at all times.
- Monitoring and maintaining marine safety protocols, including emergency preparedness and response.
- Collaborating with other departments to ensure smooth operations and provide exceptional customer experiences.
We seek candidates with:
- Prior experience in customer service, hospitality, or related fields.
- Familiarity with boating, marine technology, and marina operations.
- Excellent communication and problem-solving skills.
- Ability to multitask and prioritize in a fast-paced environment.
Please submit your resume and cover letter to apply for this exciting opportunity.
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