Customer Care Specialist in Marine Operations

5 days ago


London, Ontario, Canada Maple Leaf Marinas Full time

**Customer Service Role**

We are seeking a talented and enthusiastic Customer Service Agent to join our team at Beacon Marine in Pointe au Baril. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences and ensuring the success of our marina.

Your main responsibilities will include:

  • Responding to customer inquiries and resolving issues promptly and professionally.
  • Maintaining accurate records and managing phone lines, emails, and walk-in inquiries.
  • Assisting with boat arrivals and departures, including docking and fueling operations.

In addition to these key responsibilities, you will also contribute to the overall success of our marina by:

  • Ensuring the marina is clean, organized, and well-maintained at all times.
  • Monitoring and maintaining marine safety protocols, including emergency preparedness and response.
  • Collaborating with other departments to ensure smooth operations and provide exceptional customer experiences.

We seek candidates with:

  • Prior experience in customer service, hospitality, or related fields.
  • Familiarity with boating, marine technology, and marina operations.
  • Excellent communication and problem-solving skills.
  • Ability to multitask and prioritize in a fast-paced environment.

Please submit your resume and cover letter to apply for this exciting opportunity.



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