Customer Connections Associate

7 days ago


Toronto, Ontario, Canada Toronto Hydro Corporation Full time

The role of the Customer Connections Associate is to provide day-to-day support to customers for end-to-end intake process from technical triage, pre-design estimation processes, project distribution to various design stakeholders and project close – out. This involves acting as a member of the customer connections and Key Account services team to support the ongoing delivery of corporate and team objectives.

Key responsibilities include:

  • Providing day-to-day support to customers for end-to-end intake process
  • Preparing initiation protocols such as customer intake package, assessing technical requirements for assigned individual customer projects
  • Preparing pre-design package for design estimation and summarizing professionally formatted documents and reports that maintain timely and quality data for customer account management, reporting and analytics through standard systems, tools and dashboards

In addition, the associate will work with internal stakeholders to build and foster relationships to proactively and reactively support and improve the customer connections customer experience.

The ideal candidate will have a university degree (Bachelor of Technology with a concentration on Energy Systems, Engineering, Electrical Engineering preferred) or Electrical/Electromechanical Technologist diploma, along with three (3) to five (5) years of relevant professional experience. Knowledge of customer electricity end uses is strongly preferred, as well as program management experience and PMP Certification.

Toronto Hydro has introduced a Hybrid Work Arrangement, which allows for remote work up to three days per week, based on business needs. Employees are expected to come onsite on those days when they are involved in activities that they or their leader feel are better conducted in person.



  • Toronto, Ontario, Canada Toronto Hydro Corporation Full time

    Customer Connections AssociatePosting Date: Feb 3, 2025Location: Toronto, ON, CAReporting to the Manager of Customer Connections Planning & Technical Analysis, the Customer Connections Associate is responsible for the day-to-day support of systems, processes and activities that drive the centralized intake for all customer-initiated connections projects. The...


  • Toronto, Ontario, Canada Toronto Hydro Corporation Full time

    Customer Connections AssociateSupporting the day-to-day operations of systems, processes, and activities driving centralized intake for customer-initiated connections projects is a key responsibility of this role. The incumbent will participate in departmental or divisional projects to enhance the customer experience for these types of projects from intake...


  • Toronto, Ontario, Canada Toronto Hydro Corporation Full time

    Contract, Customer Connections AssociatePosting Date: Feb 28, 2025Location: Toronto, ON, CAReporting to the Manager of Customer Connections Planning & Technical Analysis, the Customer Connections Associate is responsible for the day-to-day support of systems, processes and activities that drive the centralized intake for all customer-initiated connections...


  • Toronto, Ontario, Canada Toronto Hydro Corporation Full time

    Contract, Customer Connections AssociatePosting Date: Feb 28, 2025Location: Toronto, ON, CAReporting to the Manager of Customer Connections Planning & Technical Analysis, the Customer Connections Associate is responsible for the day-to-day support of systems, processes and activities that drive the centralized intake for all customer-initiated connections...


  • Toronto, Ontario, Canada Scotiabank Full time

    About the RoleAs a Customer Experience Associate at Scotiabank, you are the face and character of our branches. Our priority is to help customers achieve their financial goals through exceptional service. The focus is on providing personalized support throughout the customer's journey by discovering their needs and delivering tailored solutions.We are...


  • Toronto, Ontario, Canada Scotiabank Full time

    Title: Customer Experience Associate - Val Caron, 30hrs/weekRequisition ID: 217394Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About the roleAs a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our...


  • Toronto, Ontario, Canada Ace Management Group Full time

    Ace Management Group is a promotional marketing company that works with a multitude of different clients across Canada.We have found that taking a personalized approach and cultivating the relationships between clients and their consumers has proven to be most successful.  We are in search of someone who can be self-motivated to learn, improve, and truly...


  • Toronto, Ontario, Canada TD Bank Full time

    Customer Experience Associate page is loadedCustomer Experience AssociateWork Location: Sault Ste Marie, Ontario, CanadaHours: 22.5Line of Business: Personal & Commercial BankingPay Details: $22.00 - $27.21 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining...


  • Toronto, Ontario, Canada Clipboard Health Full time

    OverviewOur Customer Service Associate on the Worker Operations (W-Ops) Team plays a vital role in upholding safety and reliability for both sides of our marketplace. W-Ops is the team that owns end-to-end operational functions for worker reliability (attendance, timeliness) and marketplace quality (broadly defined as "in-the-building performance").The ideal...


  • Toronto, Ontario, Canada Scotiabank Full time

    Title: Customer Experience Associate - Cobden, ON (30h/week)Requisition ID: 219963Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About the roleAs a Customer Experience Associate in Cobden, ON, you are the face, character, and heart of our branches. Scotiabank is a place where we put our customers first,...


  • Toronto, Ontario, Canada Ace Management Group Full time

    Ace Management Group is a promotional marketing company that works with a multitude of different clients across Canada. We have found that taking a personalized approach and cultivating the relationships between clients and their consumers has proven to be most successful.We are in search of someone who can be self-motivated to learn, improve, and truly...


  • Toronto, Ontario, Canada TD Bank Full time

    Company OverviewWe are a leading global financial institution dedicated to providing exceptional customer service and promoting financial well-being. Our goal is to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...


  • Toronto, Ontario, Canada TD Bank Full time

    Customer Experience Associate - Future OpportunitiesApplyRemote Type: On SiteLocations: Oshawa, Ontario; Port Perry, Ontario; Brooklin, Ontario; Whitby, Ontario; Bowmanville, OntarioTime Type: Part timePosted On: Posted 2 Days AgoTime Left to Apply: End Date: March 31, 2025 (19 days left to apply)Job Requisition ID: R_1400271Work Location: Oshawa, Ontario,...


  • Toronto, Ontario, Canada NoWorkerLeftBehind LLC Full time

    Customer Intake AssociateWe are seeking a highly skilled and passionate individual to join our team as a Customer Intake Associate. This role presents an excellent opportunity for someone who is dedicated to delivering exceptional customer service and has a strong desire to make a positive impact.Key Responsibilities:Providing outstanding customer service to...


  • Toronto, Ontario, Canada Toronto Hydro Corporation Full time

    The role of the Distribution Connection Project Manager is to manage the day-to-day operations of the distribution connection project team, ensuring that all tasks are completed efficiently and effectively. This involves working closely with internal stakeholders to identify and prioritize tasks, as well as managing project timelines and resources.Key...


  • Toronto, Ontario, Canada The Brick Full time

    The Brick is a dynamic retail company seeking an exceptional Customer Service Associate to join our service team.We are looking for enthusiastic individuals with a great customer-focused attitude who can provide excellent customer support and work collaboratively as part of a high-performing team. As a Customer Service Associate, you will be responsible for...


  • Toronto, Ontario, Canada Zedd Customer Solutions Full time

    Monday to Friday, 9am - 6pm PST with 1 hour unpaid break (8 paid hours per day)Client OverviewJoin a leading U.S.-based manufacturer with a 20-year legacy in innovative home solutions. Our client specializes in cutting-edge trash can technology, including motion sensor, open-top, and step-on models. With a strong presence in major retail chains and online...


  • Toronto, Ontario, Canada TD Bank Full time

    About TD BankTD Bank is one of the world's leading global financial institutions, dedicated to providing exceptional customer experiences and fostering long-lasting relationships. As a Customer Experience Associate, you will play a vital role in helping us achieve this goal.


  • Toronto, Ontario, Canada Ocean State Job Lot Part time

    We're seeking highly motivated and customer-focused individuals to join our team as Part-Time Sales Associates at Journeys. As a valued member of our sales team, you'll provide top-notch service to our customers while assisting with daily store operations and achieving sales targets.About UsJourneys is a leading retailer of footwear and unique specialty...

  • Sales Associate

    2 days ago


    Toronto, Ontario, Canada Invitica Solutions Full time

    We are currently seeking a motivated and ambitious Sales Associate to join our team.If you are a dynamic professional who enjoys connecting with customers and clients in person and are passionate about technology, we would love to hear from youPosition Overview:  As a Sales Associate at Invitica Solutions, you will learn all of the industry's latest...