Housekeeping Supervisor

3 weeks ago

Mississauga, Ontario, Canada Silver Hotel Group Full time

Job Summary

The Housekeeping Supervisor - Team Lead is responsible for assisting the Executive Housekeeper in directing and maintaining the housekeeping department to ensure the clean, orderly and attractive conditions of the hotel. This role involves assisting the Executive Housekeeper to provide overall direction, coordination, support and evaluation of the housekeeping department.

Key Responsibilities

  • Assist the Executive Housekeeper to prioritize and organize work assignments and delegate work in the absence of the Head Housekeeper.
  • Assist in the motivation, direction and performance of assigned staff to maintain a cohesive team.
  • Maintain confidentiality of hotel guest and hotel information.
  • Ensure security of guest room access and hotel property.
  • Maintain room quality based on hotel objectives.
  • Assist in the implementation of the deep cleaning schedule.
  • Assist with room and common-area inspections to ensure room attendants' accuracy.
  • Maintain and assist in upholding proper standards and procedures for clean and safe working conditions in the housekeeping department.
  • Assist Executive Housekeeper to maintain compliance with Ontario Health & Safety Act and other relevant legislation.

Requirements

  • Ability to handle high-pressure situations.
  • Exercises good judgment and able to make quick, sound decisions.
  • Pays attention to detail.
  • Able to maintain confidentiality of hotel guest and hotel information.
  • Commitment to guest satisfaction.
  • Computer literate & MS Office proficient.
  • Strong written and verbal communication skills.
  • Able to work cohesively and responsibility as part of a small team.
  • Previous hotel housekeeping experience.
  • Excellent leadership, interpersonal, and communication skills.
  • Previous housekeeping experience, preferably in a hotel environment.
  • Organizational, planning skills and the ability to prioritize.
  • Positive attitude is a must.
  • Must be available to work flexible as required by management.

About Us

Silver Hotel Group is a reputable brand committed to ensuring a culture of respect, appreciation, and fun. We offer a fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. We provide education reimbursement for you and your children, RRSP matching program, annual wellness credit, team member referral program, leadership development, team building events, culture of recognition program, and hotel stay discounts.

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