Assistant Manager
2 months ago
Join Michael Kors as a key member of our team
About the Role:
We are seeking a highly motivated and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading sales generation, customer service, and operations initiatives to drive business results and exceed customer expectations.
Key Responsibilities:
Sales Generation:
- Meet personal and store sales goals
- Assist in the tracking, monitoring, and communication of business results
- Ensure an elevated level of sales and service is practiced by all associates; lead by example
- Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximize sales
- Ensure all sales-related policies and procedures are maintained
- Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
- Maintain a keen interest in the fashion industry and market trends
Customer Service:
- Ensure all associates provide the highest level of customer service
- Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)
Operations:
- Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
- Support and assist in staff training in all areas of appropriate register usage and maintenance
- Understand and properly execute all management register functions
- Participate in inventories
- Understand and execute cash control procedures including: bank deposits, safe funds, petty cash
Merchandising/Visual:
- Assist in the implementation and maintenance of all merchandising/visual directives
- Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
- Ensure deliveries are properly processed in a timely manner
- Identify and communicate product concerns in a timely manner
- Communicate inventory needs to support the business goal
Human Resources:
- Assist in the recruitment, training and development of staff
- Assist in ensuring the integrity of payroll and the payroll process
- Continually evaluate the performance of each associate and provide constant feedback to ensure results
- Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
- Support and provide follow-up for all training programs, seminars etc.
- Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times
About Us:
At Michael Kors, we are committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to succeed. We believe that our differences are what make us stronger and more innovative, and we strive to inspire change and growth within each other. We are proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
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Assistant Manager
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Calgary, Alberta, Canada MICHAEL KORS Full timeJob Title: Assistant ManagerMichael Kors is seeking a highly motivated and experienced Assistant Manager to join our team. As a key member of our store management team, you will be responsible for driving sales growth, delivering exceptional customer service, and maintaining a high level of store visual presentation.Key Responsibilities:Meet personal and...
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Assistant Manager
4 weeks ago
Calgary, Alberta, Canada MICHAEL KORS Full timeJob Title: Assistant ManagerMichael Kors is seeking a highly motivated and experienced Assistant Manager to join our team. As a key member of our store management team, you will be responsible for driving sales growth, delivering exceptional customer service, and maintaining a high level of store visual presentation.Key Responsibilities:Meet personal and...
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