Service Associate

2 months ago

Toronto, Ontario, Canada Shangri-La Full time

Job Summary:

As a Service Associate at Shangri-La Toronto, you will be responsible for providing exceptional, personalized assistance to guests, maximizing the balance between Colleague, Guest and Owner satisfaction.

Key Responsibilities:

  • Deliver a 5-Star experience to guests through Shangri-La hospitality, showcasing a caring and personalized approach.
  • Maintain expertise on local venues, attractions, restaurants, tourism events, and local counterparts to provide guests with insider knowledge.
  • Interact with guests to provide information, assist with personal events, arrangements, bookings, tickets, and reservations, ensuring seamless guest experiences.
  • Meet service expectations proactively, promptly, graciously, and professionally, demonstrating genuine care and attention to detail.
  • Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy, and humility.
  • Night shifts may periodically be required, and flexibility in schedule and availability on weekdays, weekends, and/or holidays is necessary.

Requirements:

  • Minimum 2 years previous work experience in a similar capacity in an international world-class hotel.
  • Previous Shangri-La Hotels and Resorts experience is useful.
  • Eligibility to work in Canada is required.

What We Offer:

Shangri-La Toronto is committed to providing a work environment that is inclusive, respectful, and supportive. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.

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