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Service Associate

2 months ago

Toronto, Ontario, Canada Shangri-La Full time
Job Title: Service Associate

Join the Shangri-La Toronto team as a Service Associate and make a positive impact on guest experiences in Banquets. As a true Service Associate, you will demonstrate creativity, personal commitment to service excellence, and an emotional sense of gracious hospitality.

Key Responsibilities:
  • Meet service expectations proactively, promptly, professionally, with genuine care to attention, detail, and efficiency.
  • Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy, and humility.
  • Ensure compliance to all hotel policies, standards, and core practices.
  • Provide quality service to guests with emphasis on cleanliness, efficiency, accuracy, professionalism, and courtesy at all times.
  • Monitor and ensure smooth operations of appointed section, check for quality and presentation to designated F&B standards for all items prior to serving.
  • Resolve food quality and service complaints at earliest and first point of customer contact, ultimately providing outstanding customer service.
  • Apply the necessary precautions with regards to food safety and hygiene standards.
Requirements:
  • Previous fine dining or luxury level service knowledge and training.
  • Minimum 2 year previous work experience in a similar capacity.
  • Required to work nights, weekends, and/or holidays.
  • Current Smart Serve and Food Safe Level 1 certification.
  • Must be eligible to work in Canada.

Shangri-La Toronto is committed to providing a positive and inclusive work environment. We are an equal opportunities employer and welcome applications from diverse candidates.