Industrial Sales Representative

7 days ago


Ottawa, Ontario, Canada Wajax Limited Full time
Job Summary:
The Opportunity
You will be responsible for obtaining and up-selling parts and service orders to create customer satisfaction and add value to the customer's buying experience. You will provide consistently elevated levels of customer service to customers and accounts, reaching business targets through excellent telephone sales and communication skills.

Key Responsibilities:
- Develop and maintain confidential client information utilizing Wajax's CRM software.
- Manage Customer Satisfaction with all existing customers by delivering the utmost in customer service.
- Generate new and repeat sales by providing product and pricing information in a timely manner.
- Determine customer requirements and expectations to recommend specific products and solutions.
- Recommend alternative products based on cost, availability, or specifications.
- Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items.

About Us:
Wajax has been a leading industrial products and solutions provider since 1858. We work in various industries, including energy and renewables, food and beverage, construction, and more. Our team is passionate about making a difference and driving Canadian industry forward.

Requirements:
- Technical, electromechanical, or post-secondary diploma related to the industrial field or equivalent experience.
- Knowledge of mechanical power transmission, hydraulics, and/or pneumatics.
- Working knowledge of Microsoft Office, including Outlook, Excel, Word, and PowerPoint, CRM (Salesforce preferred), completion of ongoing product training.
- Responsible and adaptable problem-solving skills.
- Results-oriented and willingness to always offer superior service.
- Demonstrated skills in planning and organization of work.
- Good team spirit.

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