Digital Fraud Risk Management Specialist

1 week ago

Halifax, Nova Scotia, Canada Zego Full time

About Us

At Zego, we're changing the traditional motor insurance landscape by offering affordable policies for good drivers. Our mission since 2016 has been to create a fairer and more inclusive insurance experience.

We've sold tens of millions of policies, raised over $200 million in funding, and won numerous awards, including The Insurance Post's Claims & Fraud Awards. We strive to deliver exceptional results that make a difference.

Role Overview:

This Application Fraud Investigator role is a key part of our forward-thinking, tech-driven fraud team. Your focus will be on balancing business processes with proactive fraud detection, investigation, and prevention.

As a Fraud Investigator, your responsibilities will include:

  • Reviewing policy referrals from internal and external sources to identify potential fraud cases based on established indicators and risk factors.
  • Conducting investigations by cancelling fraudulent policies where applicable, maintaining our fraud database, and performing data entry tasks related to ongoing cases.
  • Collecting and analysing fraud data, tracking investigation outcomes, and documenting cost savings associated with fraud prevention efforts.
  • Leveraging digital tools, databases, and internet resources to profile potential fraud and guide investigations toward the correct outcome.
  • Proactively reporting new fraud patterns and Modus Operandi to our intelligence analysts to stay ahead of emerging threats.
  • Ensuring full compliance with internal protocols, Insurance Fraud Bureau (IFB) standards, and all system requirements.
  • Coordinating follow-up investigations with external bodies, including regulatory and licensing authorities, other insurers, and law enforcement, while managing Data Protection Act (DPA) requests.
  • Contributing to the enhancement of sales, underwriting, claims, and other company processes by identifying areas of vulnerability and suggesting improvements.
  • Participating in system search trials, providing feedback to Fraud Management on the effectiveness of anti-fraud measures.
  • Maintaining strict adherence to regulatory standards, including those related to fair customer treatment.

Our ideal candidate will have:

  • Fraud experience in an insurance setting is essential.
  • Strong claims handling experience in an insurance company, preferably with an Insurtech or motor insurance provider.
  • Sound knowledge of liability scenarios as well as commercial awareness.
  • Litigation experience is a plus.
  • Experience in using and maintaining a fraud system and understanding of the Fraud Act 2006.

We offer a competitive salary of £40,000 - £55,000 per annum, depending on experience, as well as flexible working arrangements, allowing you to strike a healthy balance between work and life. At Zego, we value diversity and are an equal opportunity employer, committed to creating an inclusive workplace where everyone can thrive.

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