Extended Warranty Coordinator

1 week ago


Les JardinsdeNapierville Municipalité Régionale QC, Canada Alterfina Full time

About Alterfina: We provide personalized, human approach services to Quebec car dealers, offering mechanical protection for vehicles. Our team is dedicated to delivering exceptional service and living our core values every day.

About the Position

This position involves collaborating closely with service centers to obtain technical information needed to assess claims. You will work in a dynamic environment that offers opportunities for ongoing training, professional development, and career advancement.

Main Job Functions
  • Analyze customer claims for extended warranty and evaluate their eligibility according to contractual conditions.
  • Manage claims files, ensuring complete and accurate documentation.
  • Guarantee compliance with processing deadlines, providing clear and professional responses to customers regarding claim status.
Requirements
  • Diploma or equivalent (mechanical training an asset).
  • 2-5 years' experience in the automotive industry.
  • Excellent knowledge of automotive and recreational mechanics.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.


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