Casino Floor Team Member

3 days ago

Abbotsford, British Columbia, Canada Gateway Casinos & Entertainment Limited Full time

Company Overview

Gateway Casinos & Entertainment Limited is a leading gaming and entertainment company in Canada, with 27 properties across the country.

We are committed to providing an exceptional guest experience and creating a positive work environment for our team members.

Salary

The estimated salary for this role is $19.26 per hour, after probation.

Job Description

As a Slot Attendant at Gateway Casinos & Entertainment Limited, you will be responsible for providing vital front-line customer support to our guests.

You will observe slot players and machines in specific areas, offer instruction and answer questions on various games and machines to ensure our guests have a memorable experience at Gateway.

Key Responsibilities

  • Assist with awareness of and excitement for on-going and up-coming Casino promotions.
  • Manage slot machine reservations and promote casino initiatives.
  • Work in compliance with internal controls, company policies and procedures and/or provincial lottery/ gaming policies and procedures.
  • Manage a cash float, verifies and provides jackpot payouts and monetary change to guests.
  • Report any violations and escalate to the appropriate level as necessary.
  • Replenishes and maintains slot machines, monitors machine stack lights to ensure prompt service.
  • Acquire and maintain a knowledge of all slot operation policies and procedures.
  • Perform other duties as assigned based on operational needs.

Required Skills and Qualifications

To succeed in this role, you should possess:

  • Experience handling cash and working with the public.
  • Superior customer service skills and ability to work in a fast-paced environment.
  • Basic knowledge of slot machine functions is an asset.
  • Able to stand for long periods of time and pull, lift, and carry objects weighted similar to a full box of paper.
  • Serving It Right (BC) certificate.
  • The ability to obtain registration with BCLC.
  • Ability to multi-task and thrive in a team environment.
  • A willingness to develop new skills and stay on top of the latest industry news and insights.

Benefits

We offer a range of benefits, including employee benefits such as medical and dental, exciting, supportive and fun work environment, family and friends discounts on travel, tech, food, beverage, and fitness, and development and training opportunities.

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