Senior Banking Professional

1 week ago


SaintAndréAvellin, Canada National Bank Full time
About the Role

The National Bank is seeking a motivated and customer-centric Banking Advisor to join our team in Saint-Andre-Avellin, Quebec City. As a key member of our branch, you will be responsible for providing exceptional service to our clients, helping them achieve their financial goals, and building lasting relationships.

Job Summary

We are looking for a skilled professional who can adopt a friendly approach, listen actively, and offer a people-centric experience for branch clients. Your primary responsibilities will include:
  • Greeting clients and answering questions
  • Helping clients use our banking applications and ABMs
  • Listening to clients' needs and resolving complex situations
  • Providing advice and transaction solutions for Personal Banking clients
  • Demonstrating the ability to build lasting business relationships
  • Ensuring client satisfaction and engagement
  • Referencing clients to specialist colleagues for specific needs

About You

To succeed in this role, you should have a college diploma (DEC) or equivalent, as well as customer service experience, an inclusive attitude, and openness to diversity. You should also possess a positive attitude, empathy for clients, and an interest in technology. Strong communication and interpersonal skills are essential for this position. In addition to your technical skills, you should be able to adapt to different situations and demonstrate emotional intelligence. Fluency in English and French is required. Based on market standards, the estimated salary for this position is approximately $52,000-$65,000 per year. This estimate may vary depending on factors such as location, experience, and qualifications.

Benefits

In addition to competitive compensation, we offer a wide range of flexible benefits to promote your wellbeing and that of your family. These include a health and wellness program, flexible group insurance, a generous pension plan, and opportunities for employee share ownership. We also provide preferential banking services, access to telemedicine, and virtual sleep clinics. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We encourage regular feedback and ongoing communication, ensuring a barrier-free workplace that is accessible to all employees.
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