Hostel Operations Manager

4 weeks ago


Fernie, Canada Himalayan Spice Bistro Ltd. Full time
Job Summary

We are seeking a highly organized and detail-oriented Hostel Manager to join our team at Himalayan Spice Bistro Ltd.

Key Responsibilities
  • Develop and implement effective policies and procedures for daily hostel operations.
  • Recruit, train, and supervise a team of staff to ensure excellent guest service.
  • Manage front desk duties, including check-in, check-out, and guest inquiries.
  • Plan and execute marketing activities to attract new guests and retain existing ones.
  • Oversee maintenance activities to ensure a clean and safe environment for guests.
  • Address guest complaints and concerns in a professional and courteous manner.
  • Assist guests with special needs and provide exceptional customer service.
  • Establish and manage work schedules to ensure adequate staffing levels.
Requirements
  • Secondary (high) school graduation certificate.
  • 7 months to less than 1 year of experience in a similar role.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and conflict resolution skills.
Working Conditions
  • 1 to 2 people in the supervision team.
  • Permanent work term.
  • Work language: English.
  • Hours: 30 to 40 hours per week.


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