Senior Operations Manager

3 weeks ago

Milton, Ontario, Canada IKO Full time

Job Summary

The General Manager is a strategic leader in the mortar and grout industry, responsible for driving business growth through safety standards, employee engagement, product quality, revenue growth, and customer satisfaction.

About the Role

This individual will oversee the manufacturing process, ensuring compliance with industry specifications and delivering high-quality products to customers.

Key Responsibilities

  • Promote a Zero Injury Safety Culture
  • Demonstrate values of sharing knowledge, integrity, long-term decision making, continuous performance improvement, humility, and agility
  • Build an engaged, high-performing team through effective leadership, engagement activities, and employee recognition
  • Foster and sustain customer relationships through expertise in mortar & grout and chemistry
  • Confer with customers and representatives of associated industries to evaluate and promote improved and expanded services
  • Recognize potential conflicts and identify resolutions before escalation
  • Analyze and negotiate pricing and build costing models
  • Oversee Sales, Quality, and Maintenance
  • Support or exceed KPI performance while driving customer satisfaction
  • Actively drive budget and forecast planning
  • Develop quality programs, cost savings, and continuous improvement programs to support long-term profitable growth
  • Establish reporting and communication processes with cross-functional teams, internal site teams, customers, and executive leaders
  • Implement corporate initiatives at the site level
  • Approve purchase orders, freight invoices, and work hours

Requirements

  • 10+ years of experience in a similar position with established relationships with customers
  • Exceptional knowledge and skills in mixing grout & mortar
  • University BSc – Chemistry degree
  • Highly developed leadership, change management, interpersonal, communication, and people management skills to drive plant performance
  • Leadership and manufacturing management experience in continuous improvement activities and driving results in safety, quality, sales, and production
  • Tactful and professional communication in presenting complex information and carrying out critical conversations
  • Proven skills in sales, customer services, logistics, planning & scheduling, maintenance, management accounting, and project management
  • Strong interpersonal skills and effective leadership characteristics working with all employees, support resources, sales, suppliers, customers, and the local community
  • Intermediate Level Microsoft Office – Words, Excel, PowerPoint
  • Proficiency in written and verbal English

Benefits of Employment

IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employees' sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace, and a commitment to teamwork and integrity.

Diversity and Equal Opportunity Employment

IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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