Senior Operations Manager

3 weeks ago

Milton, Ontario, Canada CB Canada Full time
Job Summary

We are seeking a highly skilled and experienced Senior Operations Manager to join our team at Great Canadian Gaming Corporation. As a key member of our operations team, you will be responsible for the overall management and profitability of our properties. This includes planning, directing, and implementing all operational initiatives at the site level in line with corporate and regional strategy.

Key Responsibilities
  • Provide leadership, direction, and mentoring to a Great Canadian Entertainment Centre, developing performance objectives and delivering performance evaluations for direct reports.
  • Direct and have accountability for overall management and performance of all Operating departments, including Table Games, Slots, Cage, Guest Services, Food and Beverage, as well as Facilities Management, including Housekeeping and building maintenance.
  • Liaise with the General Manager/Landlord as required and assigned.
  • Participate in the recruitment and hiring process, ensuring performance objectives/expectations are communicated and appropriate timely performance feedback is provided through performance evaluations.
  • Plan, direct, and implement all operational plans at the site level as per corporate, site, and or regional strategy.
  • Develop and ensure achievement of the budget as well as goals for revenue, expenses, labor, guest service, and operational standards (P&L responsibility).
  • Establish and track key performance measures in all operating areas: team member satisfaction, turnover, Guest Comment Program, etc.
  • Assist with the direction and implementation of all operational and marketing plans at site level.
  • Provide regular financial reporting for senior management and provide recommendations for improvements and changes.
  • Take appropriate and timely action where there are significant variances to budget or negative trends.
  • Identify and implement efficiencies to maximize revenues, minimize expenses, enhance the guest experience.
  • Host Town Hall team member meetings as required.
  • Mentor and train management on strategies and initiatives, keeping succession planning top of mind.
  • Provide a safe and welcoming work environment for all team members; actively seek feedback from guests and team members regarding improvements and satisfaction.
  • Respond to and resolve issues as escalated; maintain positive team member, contractor, and guest relationships; create guest loyalty.
  • Liaise and communicate effectively with all appropriate business units.
  • Develop and cultivate strong working relationships with all stakeholders: guests, team members, senior management, and regulatory bodies.
  • Liaise with local community; promote site operations; build partnerships and grow the business.
  • Work with Community Partners, have a strong community presence, and be an ambassador to our PROUD programs.
  • Ensure compliance with licensing laws, health and safety, and other statutory regulations.
  • Manage other initiatives as required.
Requirements
  • Post-Secondary education in business or a suitable combination of education and experience.
  • Minimum 5 years of gaming management experience in a senior role; hospitality and direct gaming experience in slots and table games an asset.
  • Food Safety and Smart Serve.
  • Ability to travel within the West GTA area; valid driver's license.
  • Strong knowledge of MS Office, specifically Excel.
  • Strong Financial acumen, budgeting, and experience reviewing and reading P&L statements.
  • Proven ability to develop and lead teams to exceed internal and external expectations through timely, effective, and service-oriented communication (verbal and written).
  • Demonstrated ability to manage a large diverse workforce to achieve objectives.
  • Experience fostering community partnerships in support of business.
  • Strong mentoring, coaching, and conflict resolution skills; mathematical aptitude.
  • Ability to successfully obtain a Category 1 Gaming License.

Great Canadian Gaming Corporation is committed to diversity, equity, and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.

Who we are

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities, and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success.
  • We provide you with the tools and technology needed to delight your clients.
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
  • Freedom to Innovate: supports new and better ways to be successful.
  • Be your Authentic Self: environment that values diversity as a source of strength.
  • This isn't your typical 'corporate' job. We work hard and we have fun.

The only thing we don't play games with.....is your career

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment

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