Dining Room Ambassador

4 weeks ago


NiagaraontheLake, Ontario, Canada Vintage Hotels Full time

Vintage Hotels is seeking a skilled and welcoming Dining Room Ambassador to join our team at Queen's Landing. As a key member of our front-of-house team, you will be responsible for ensuring a seamless dining experience for our guests.

Key Responsibilities:

  • Manage the flow of guests and servers to ensure efficient service.
  • Communicate effectively with guests, servers, and management to resolve any issues.
  • Utilize our reservations system to manage bookings and communicate with guests.
  • Provide exceptional customer service and respond to guest inquiries.
  • Collaborate with servers and bussers to ensure a smooth dining experience.
  • Participate in daily communication with management and team members to discuss guest feedback and concerns.
  • Answer incoming calls and respond to guest inquiries in a professional and courteous manner.
  • Assist with room service and buffet orders as needed.
  • Perform other duties as assigned by management.

Requirements:

  • Minimum one year of experience as a host/server in a fine dining establishment.
  • Previous knowledge of the Niagara region is an asset.
  • Previous up-selling and sales experience is considered an asset.
  • Knowledge of restaurant reservation systems is an asset.
  • Reliable transportation to Niagara-on-the-Lake.

What We Offer:

  • Complimentary meals
  • Discounts on hotel stays, restaurant visits, spa services, and treatments
  • Career advancement opportunities
  • Flexible scheduling
  • Company social events and recognition programs


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