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Salsify Solutions Specialist

2 months ago


Toronto, Ontario, Canada Flywheel Digital Full time
The Opportunity
We are seeking a Salsify Solutions Specialist to enhance our dynamic team.

The ideal candidate will cultivate expertise in the Salsify platform while leveraging robust project management capabilities to effectively execute various client projects and deliverables.

In this client-facing position, you will concentrate on Salsify strategy and implementation, delivering proposed solutions that align with client business objectives to maximize their investment in Salsify.

This role reports directly to the Client Operations Manager.

Key Responsibilities:

You will aim to become a subject matter expert in the Salsify features and solutions that are essential for your clients' success, ensuring you can provide customized guidance and support.

Manage, execute, and prioritize tasks for multiple Salsify clients, demonstrating a strong sense of ownership for the success of your client engagements.

Facilitate discussions with clients to comprehend their business goals, challenges, and how they intend to utilize Salsify within their digital commerce framework.

Collaborate with clients to formulate a Salsify strategy that promotes efficient data storage and transfer across systems; gather requirements and align solutions with client needs.

Take initiative to keep projects on schedule and meet deadlines.
Develop, project manage, and execute a project plan to fulfill the agreed-upon scope of Salsify services.

Investigate and troubleshoot user-reported issues, open Salsify and retailer support tickets as necessary, and collaborate across different teams and users to resolve them.

Monitor hours utilization and project progress, identifying and addressing concerns or issues early on to mitigate potential escalations or renewal risks.

Keep team members, leadership, and clients appropriately informed on progress and challenges related to your client portfolio.

Identify opportunities with clients to introduce additional services or features in Salsify, contributing to the growth of our partnership and supporting our sales team's efforts to expand contracts.

Work cross-functionally with our Partner Success Manager, the commercial team, and our account management teams to deliver an exceptional customer experience.

Support our commercial team on renewal discussions to assist with contract scoping and discovery for your clients.

Collaborate effectively with other account team members and work together to understand their contributions to the project, identify areas of overlap, ensure efficient processes, and communicate clearly to set one another up for success.

Contribute to the development of our Salsify architect team by actively proposing ideas for process enhancement, engaging in meetings, and sharing knowledge across the team.

Take initiative to seek resources and training opportunities to continually learn and enhance your skills as new features in Salsify become available.

Salsify tasks you'd be expected to learn and execute on include but are not limited to:
Taxonomy/governance and inheritance setup
Global instance management
Channel mapping
Formula building
Data architecture strategy and implementation
Auditing and backfilling missing data
Workflow setup and management; syndication
Custom channel management
Digital asset and enhanced content management

Who You Are:
You possess 2-4 years of experience managing client relationships, ideally with a consulting background.
You have strong project management skills and have managed multiple client projects simultaneously.
You are comfortable in client-facing roles and possess strong communication and presentation skills.

You are proactive, aiming to anticipate client needs and potential issues before they arise, while taking initiative to recommend and provide solutions.

Familiarity with the Salsify platform is preferred and highly desirable, but not required.
You have a proven track record of learning new platforms.
You thrive in a fast-paced environment and are eager to learn.