Restaurant Operations Manager
1 week ago
Shady Tree Neighbourhood Pub is seeking an experienced Restaurant Operations Manager to lead our team in providing exceptional customer service and driving sales growth. This is a permanent, full-time opportunity with 35 hours per week.
About the RoleThe successful candidate will have at least 2 years of experience in restaurant management and a strong background in staff supervision, inventory management, marketing, and customer service. As a Restaurant Operations Manager, you will be responsible for planning, organizing, directing, controlling, and evaluating daily operations to ensure seamless execution of our business plan.
Key Responsibilities:- Conduct Performance Reviews: Regularly assess employee performance and provide constructive feedback to drive improvement.
- Organize and Maintain Inventory: Effectively manage stock levels, monitor supply chain costs, and optimize inventory turnover to minimize waste and maximize profitability.
- Participate in Marketing Plans and Implementation: Collaborate with our marketing team to develop and execute targeted campaigns that drive sales growth and increase brand awareness.
- Address Customer Complaints or Concerns: Provide exceptional customer service by responding promptly to complaints, resolving issues, and exceeding customer expectations.
- Provide Customer Service: Deliver world-class customer service by greeting customers warmly, answering questions, and making recommendations to drive sales and improve customer satisfaction.
- Education: Secondary (high) school graduation certificate.
- Experience: At least 2 years of experience in restaurant management.
- Computer and Technology Knowledge: Proficient in MS Access, MS Excel, MS Office, and MS Word.
- Salary: $60,000 - $80,000 per year, depending on experience.
- Benefits: Comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- Work Environment: Fast-paced environment with a combination of sitting, standing, and walking.
We are committed to creating a diverse and inclusive work environment. If you are passionate about delivering exceptional customer service and driving sales growth, please submit your application.
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