Multilingual Banking Specialist

1 month ago

Ottawa, Ontario, Canada TEKsystems Full time

About the Role:

We are seeking a highly skilled and bilingual Banking Representative to join our team at TEKsystems. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling a high volume of inbound calls in both English and French.

Key Responsibilities:

  • Respond to client inquiries and resolve issues in a timely and professional manner.
  • Provide product and service information to clients, and assist with account openings and other banking-related tasks.
  • Work collaboratively with our team to achieve sales and customer satisfaction goals.
  • Develop and maintain strong relationships with clients, and provide exceptional customer service to ensure high levels of satisfaction.
  • Stay up-to-date on banking products and services, and provide accurate information to clients.
  • Meet or exceed sales and customer satisfaction targets.

Requirements:

  • Fluency in English and French (reading and verbal) is required.
  • 6 months+ of previous call centre or phone-based customer service experience, taking a high volume of calls (40+ per day).
  • Personal flexibility to work shift work, including weekends.
  • Ability to work on a hybrid schedule (1 day in office per week).
  • Proven ability in building rapport and maintaining client relationships, preferably in the financial or service industry while working independently and as part of a team.

Soft Skills:

  • Ability to work independently, proven time management, organizational and problem-solving skills.
  • Exceptional client service capability and confidence in engaging clients across multiple channels (phone, video, etc.) using a friendly, positive and professional tone.
  • Digital literacy across a broad range of devices (smartphones, tablets, laptops, etc.) with above-average keyboarding skills, internet, computer navigation and strong multitasking ability.
  • An interest in mobile and digital devices with an ability to help clients navigate through self-serve applications.
  • Desire to build exceptional client experiences, and is passionate and curious to help clients meet their immediate needs and solve their concerns.

About TEKsystems:

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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