Team Member

2 weeks ago

Mount Uniacke, Nova Scotia, Canada Tim Hortons Full time

Customer Service Representative

At Tim Hortons, we're looking for individuals who are passionate about delivering exceptional customer service. As a Customer Service Representative, you will be the face of our brand, providing a warm and welcoming experience for our guests. Your role will involve:

  • Providing visual cues that make a positive first impression, such as wearing proper career wear and maintaining a clean and inviting dining room
  • Following the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and accurate
  • Delivering consistent and outstanding guest service through friendly attitude, attentive behavior, and strong product knowledge
  • Enhancing the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You
  • Using proper procedures to ensure the accuracy of every order for every guest
  • Maintaining speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests' needs
  • Promptly executing service recovery for any guest concerns or complaints

Restaurant Operations

As a Customer Service Representative, you will also be responsible for:

  • Following all Operations standards and guidelines for preparation of products according to training and instructional materials provided
  • Preparing all products as required, following the order monitor to ensure the accuracy of every order
  • Communicating showcase and product needs to ensure proper product availability for guests
  • Regularly taking temperatures of the required products and recording in the Time & Temperature Log

Policies & Procedures

You will also be expected to:

  • Follow all restaurant policies, procedures, and standards
  • Maintain the front counter and drive-thru area by keeping it clean, organized, stocked, and ready for rush periods in the restaurant
  • Follow proper hand washing techniques and all sanitation guidelines; complete all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner

Health & Safety

As a Customer Service Representative, you will work in compliance with occupational health and safety legislation, know, understand, and follow safe work practices and procedures, use or wear personal protective equipment or clothing as required, and report all injuries/illnesses, accidents, unsafe conditions, security incidents, and any contravention of health and safety legislation, policies, and procedures to the Restaurant Manager or Restaurant Owner.

Compensation

As a valued member of our team, you will receive:

  • Hourly rates above minimum wage
  • Health benefits after 6 months
  • Pension plan after 1 year
  • Tip sharing
  • Flexible scheduling

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