Customer Service Scheduler

7 days ago


Labrador City, Canada Johnson Controls, Inc. Full time

**Job Summary:**

We are seeking a highly skilled Scheduler and Service Coordinator to join our team at Johnson Controls, Inc.

The ideal candidate will have five years of experience in administrative/coordinating or dispatch roles, with expertise in A/P, invoicing, and A/R activities.

This role is critical to our service operations, and the successful candidate will utilize scheduling software to assign service calls and inspections to the optimal technician based on skills, availability, service contract response time, and criticality of the call and proximity to the customer.

The key responsibilities of this role include:

  • Scheduling and prioritizing service inspection work, service calls, and project work to ensure all customer commitments are met.
  • Communicating and resolving issues with customers and personnel regarding the scheduling of service repair work through problem solving and stratification.
  • Measuring branch activity and compliance with program initiatives, identifying areas that require improvement, and developing and implementing action plans with branch/region management.

The ideal candidate will possess excellent communication skills, strong written and verbal skills, and the ability to problem solve with independence, confidence, and professionalism.



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