Auto Arbitration Resolution Specialist

4 weeks ago


Brampton, Ontario, Canada OPENLANE Full time
Job Summary

We are seeking a highly skilled Auto Arbitration Resolution Specialist to join our team at OPENLANE. As an integral part of our operations, you will play a crucial role in resolving customer claims and complaints related to vehicle sales through our TradeRev and ADESA systems.

About Us

At OPENLANE, we make wholesale easy for our customers, enabling them to succeed in the used vehicles market. Our innovative digital marketplace, combined with actionable insights and a commitment to customer satisfaction, sets us apart from the competition.

Key Responsibilities:
  • Accurately document customer claims and complaints
  • Arrange vehicle inspections and diagnosis based on complaints and obtain second opinions where necessary
  • Gather all relevant information to facilitate negotiations and resolutions between buyers and sellers
  • Maintain communication with customers regarding arbitration status and timing
  • Possess intimate knowledge of auction arbitration policies and advise customers accordingly
  • Arrive at mutually acceptable resolutions through negotiation of repairs and/or price adjustments
  • Be aware of relevant legislation and industry trends
Requirements:
  • High School Diploma or equivalent required; Bachelor's degree preferred
  • 1-3 years of automotive, mechanical, or body shop experience; dispute resolution and auto auction experience is an asset
  • Experience with automobile brands, equipment, mechanics, and structure
  • Superior customer service and dispute resolution orientation
  • Strong verbal and written communication skills
Compensation:

The estimated salary for this position is $65,000 - $85,000 per year, depending on location and experience.



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