Service Advisor
4 weeks ago
Markham Infiniti is seeking a skilled Service Advisor to join their team. As a key member of the Service team, the successful candidate will be responsible for coordinating the service process and experience by assisting customers.
Key Responsibilities:
- Schedule and arrange efficient and accurate diagnosis of reported problems
- Meet and greet customers in-person or via the phone
- Utilize CDK experience to make repair and preventative maintenance recommendations
- Follow up with customers to ensure their expectations were met or exceeded
- Maintain documentation, including POs, invoices, work orders, and reports
- Adhere to all organizational safety standards
- Be adaptable to work evening and weekend shifts as needed
Qualifications:
- A minimum of 1 year of experience
- Experience in the automotive industry is preferred
- Confident approach with customers to understand their needs
- Attention to detail and a positive attitude
- CDK experience is preferred
- Fluent written and oral communication skills in Cantonese, Mandarin, and English is an asset
- Ability to work efficiently in a fast-paced environment
What We Offer:
- Competitive compensation plans
- Collaborative team dynamic and family-like atmosphere
- Supportive work environment
- Health and wellness initiatives
- Community involvement activities
- Exciting company events
- Employee purchase plans and company discounts
Markham Infiniti is a growing organization that values its employees' professional growth and development. If you're looking to further your career in a dynamic and supportive environment, we encourage you to apply.
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