Service Advisor

4 weeks ago


Markham, Ontario, Canada Markham Infiniti Full time

Markham Infiniti is seeking a skilled Service Advisor to join their team. As a key member of the Service team, the successful candidate will be responsible for coordinating the service process and experience by assisting customers.

Key Responsibilities:

  • Schedule and arrange efficient and accurate diagnosis of reported problems
  • Meet and greet customers in-person or via the phone
  • Utilize CDK experience to make repair and preventative maintenance recommendations
  • Follow up with customers to ensure their expectations were met or exceeded
  • Maintain documentation, including POs, invoices, work orders, and reports
  • Adhere to all organizational safety standards
  • Be adaptable to work evening and weekend shifts as needed

Qualifications:

  • A minimum of 1 year of experience
  • Experience in the automotive industry is preferred
  • Confident approach with customers to understand their needs
  • Attention to detail and a positive attitude
  • CDK experience is preferred
  • Fluent written and oral communication skills in Cantonese, Mandarin, and English is an asset
  • Ability to work efficiently in a fast-paced environment

What We Offer:

  • Competitive compensation plans
  • Collaborative team dynamic and family-like atmosphere
  • Supportive work environment
  • Health and wellness initiatives
  • Community involvement activities
  • Exciting company events
  • Employee purchase plans and company discounts

Markham Infiniti is a growing organization that values its employees' professional growth and development. If you're looking to further your career in a dynamic and supportive environment, we encourage you to apply.


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