Implementation Specialist Lead

3 weeks ago

Burnaby, British Columbia, Canada ADP Full time
Job Title: Lead Implementation Specialist, Time

ADP's Implementation organization provides enterprise-level Payroll, HR, Time and Attendance, and Benefits Solutions to Major and national accounts. As a Lead Implementation Specialist, you will be accountable for all aspects of assigned Payroll and Workforce Now (WFN) account setup, including analysis, configuration, validation, issue resolution, process training, initial live run(s) support, and turnover to Client Services.

Key Responsibilities:
  • Implement and set up ADP's WFN methodology for clients, ensuring accurate and compliant Time system configurations.
  • Provide technical support and guidance to clients and internal team members on payroll configuration, analysis, and testing.
  • Assist in designing and delivering training programs for clients and internal team members on WFN implementation methodology and Time system configurations.
  • Manage multiple projects simultaneously, ensuring timely delivery, quality, and customer satisfaction.
  • Identify and escalate critical issues to senior leadership as necessary.
  • Collaborate with clients, internal stakeholders, and cross-functional teams to ensure effective communication, collaboration, and project delivery.
Requirements:
  • 3-5 years of technical experience or relative field.
  • Effective communication: verbal and written skills in English & French.
  • Excellent client management and interpersonal skills.
  • Ability to mentor, be resourceful, and be a strong team player.
Attributes:
  • Ability to organize, schedule, and facilitate effective meetings.
  • Ability to multitask, probe, analyze, and problem solve.
  • Detail-oriented and ability to follow through.
  • Strong organization, time management, and prioritizing skills.

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