Service Technician
4 weeks ago
About NCR
NCR Corporation is a leader in digital transformation, connecting and operating technology platforms for self-service banking, retail and restaurant industries. Our headquarters is located in Atlanta, Georgia, and we employ 38,000 people worldwide. NCR is a brand of NCR Corporation in the United States and other countries.
Job Title: NAMER Customer Engineer Representative I
Location: Montreal/Quebec Region
You Are:
A skilled communicator who excels at building strong relationships with customers, resolving problems proactively, and ensuring customers have what they need when they need it. You are also proficient in working with products such as ATMs, PCs, and POS systems.
As an NCR Customer Engineer Representative I (CE I), you will represent the NCR Voyix brand, troubleshoot at a basic module level, organize and plan your time effectively, and know when and who to turn to for support. You will also apply your manual skills to resolve technical problems.
What Makes This Exciting?
Knowing that your work contributes to making life easier for people worldwide through over 550 million transactions every day. Our clients include restaurants, shops, banks, and airports, who come to us for software, hardware, and services. Your skills ensure we can assist them in the ways they need it most.
You Can Expect To:
- Be responsible for basic installation, maintenance, and repairs on equipment within an assigned territory, ensuring customer satisfaction and compliance with Service Level Agreements.
- Perform manual tasks on products like ATMs, POS systems, kiosks, single pocket proof encoders, and workstations.
- Assist in site preparation, including installation of cable, staging of equipment, and minor testing of equipment.
- Guard all NCR assets used in customer service delivery, maintaining stellar records and an appropriate parts inventory.
- Capture customer information for invoicing and follow-up purposes.
People Describe You As:
- A problem-solver who anticipates and resolves issues before they arise, excelling in periodic preventative maintenance.
- A driven individual who tackles challenges with confidence, knowing when to ask for help when needed.
- A meticulous record-keeper who logs customer calls and activity, tracks expenses, and maintains accurate records.
You Have:
- A High School diploma or equivalent.
- A valid provincial license and a clean driver's record.
- Canadian citizenship or permanent residency (company sponsorship not available).
- A valid passport for US travel.
- Up to a year of related experience (previous experience in NCR or similar equipment a plus).
- Working knowledge of Microsoft Office Suite, Windows XP, and Windows 2000.
- Flexibility and a positive attitude, with a strong team-oriented mindset.
- A strong back, as this role requires prolonged travel, rotating shifts, and manual labor.
P.S.
- Before starting, you will complete NCR-specific certification based on business/territory needs and assigned LOBs as determined by a manager.
Equal Employment Opportunity Statement
NCR Corporation is an equal opportunity employer committed to diversity and inclusion. All qualified candidates will be considered for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other protected characteristic or conduct.
Third-Party Agency Statement
NCR Corporation only accepts resumes from agencies on our preferred supplier list. Please do not submit unsolicited resumes to our candidate tracking system, NCR employees, or any NCR facility. NCR is not responsible for fees or charges associated with unsolicited resumes.
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