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After Hours Operations Manager

1 month ago


Old Toronto, Ontario, Canada Baycrest Full time
Job Summary:

The After Hours Manager plays a vital role in supporting clinical and operational excellence at Baycrest Hospital and Apotex Long Term Care Home. This position requires a strong leader who can provide visible leadership and decision-making outside of business hours, ensuring timely transfers, quality of care, and appropriate staffing levels.

Key Responsibilities:
  • Manage overall hospital and Apotex Centre operations, including staffing, to ensure seamless transitions and quality care.
  • Complete active rounding through clinical areas to ensure compliance with policies and procedures.
  • Authorize and optimize staff resource utilization, including replacement and reassignment of staff.
  • Promote patient and family-centered care, engaging interprofessional team members in responding to patient and family concerns.
  • Foster a positive climate among staff, providing support in problem-solving, conflict management, and resolution.
  • Act as a knowledgeable resource, attending to urgent and crisis situations, including Emergency Codes and Incident Management System meetings.
  • Support compliance with legislated requirements, professional standards, and accreditation standards for care and safety.
  • Provide leadership for legislated reporting requirements as needed, communicating with unit managers to follow up.
  • Champion health and safety, infection prevention, and control practices in the workplace.
  • Liaise with external agencies, community partners, and the general public as required.
  • Document shift-based information to ensure continuity of care and transfer of accountability.
  • Address performance issues with staff, documenting and communicating with managers to follow up.
  • Serve as the primary point of contact after hours for supply distribution and other needs.
Qualifications:
  • Current membership in a Regulated Health Discipline Professional College in Ontario.
  • Baccalaureate Degree with a Master's Degree achieved or in progress.
  • Current and valid Basic Cardiac Life Support (BCLS) certification.
  • Significant experience in the hospital and long-term care sector, with at least 3 years of progressive leadership.
  • Excellent communication, interpersonal, conflict resolution, and negotiation skills.
  • Highly developed critical thinking skills, including problem conceptualization, analysis, and decision-making.
  • Ability to work independently, make decisions, exercise judgment, and initiative.
  • Excellent time management, with the ability to coordinate multiple activities, prioritize tasks, and maintain attention to detail.
  • Knowledge of computer applications, industry information systems, and collective agreements.
  • Satisfactory attendance record.
Additional Benefits:
  • Opportunity to enroll in the Healthcare of Ontario Pension Plan (HOOPP).
  • Access to 24/7 Employee Assistance Program.