Front End Supervisor Position

3 weeks ago

Victoria, British Columbia, Canada Jace Holdings Ltd. Full time

Job Summary:

The Front End Supervisor is a key role in our retail store, responsible for ensuring a superior customer service experience. This involves coaching and developing friendly, well-trained staff to provide exceptional service to our customers.

Key Responsibilities:

  • Supervise the front end department and staff to maintain a clean and presentable work area.
  • Remain current with weekly and in-store specials to provide customers with the best shopping experience.
  • Ensure accurate labeling of products through adherence to company pricing strategies.
  • Foster a shopping experience that engages customers and enhances loyalty, sales, and profit.
  • Run, monitor, and analyze sales data reports to inform business decisions.
  • Monitor and ensure compliance with SOP, OH&S, food safety, and other corporate initiatives.
  • Lead the department in accordance with company presentation standards.
  • Act as the departmental 'go-to' person in charge of the department, when required.
  • Recruit, train, develop, motivate, and coach employees, and provide regular feedback to support the department leadership team.
  • Schedule and monitor breaks, back-ups, and other departmental activities.
  • Participate in the final inventory calculations.
  • Follow store lock-up procedures, when required.

Requirements:

  • Full knowledge of department operations and skills.
  • Ability to work independently in a fast-paced environment.
  • Ability to work a variety of shifts including evenings and weekends.

What We Offer:

  • A comprehensive Total Rewards package, including a competitive benefits package, access to virtual health care, and a retirement and savings plan.
  • Learning and development resources to fuel your professional growth.
  • Paid vacation.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

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