Residential Receptionist

Job Summary

Verve Senior Living is seeking a highly skilled and customer-focused Residential Receptionist to join our team. As a key member of our community, you will be responsible for providing exceptional service to our residents, families, and staff.

Key Responsibilities

• Welcoming and greeting residents and visitors in a professional and courteous manner.
• Answering and directing telephone calls in a timely and efficient manner.
• Providing administrative support to the management team and other staff, including data entry, photocopying, faxing, filing, and minutes.
• Assisting with the security of the residence by monitoring incoming and outgoing residents, guests, and other people.
• Ensuring the reception area is kept neat and tidy.
• Processing incoming and outgoing mail, accepting and signing for deliveries, and ensuring accurate paperwork flow.
• Recording and storing lost property.
• Implementing and maintaining systems for tracking guest meals, including revenues from services, added services, and special event revenue.
• Communicating and public relations with residents, family members, staff, and the general public.
• Assisting with the set-up and take-down of programs, activities, and special events.
• Creating and distributing the daily resident census.
• Maintaining necessary contact lists, including residents, emergency contacts, family members, and staff.
• Maintaining effective communication, both written and verbal, with co-workers and supervisory staff.

Requirements

• Minimum of grade 12 education required.
• Prior experience in a receptionist or clerical role within a hospitality setting is considered an asset.
• Basic bookkeeping experience is preferred.
• Proven typing and general office administration skills.
• Ability to communicate effectively, both written and verbally, in the English language.
• Ability to work with minimal supervision and demonstrates a strong ability to problem solve.
• Comfortable and competent in receiving and transferring phone calls.
• Proven computer literacy in Microsoft Office Suite with an adaptability to handle database programs and emergency response systems.
• Ability to work well independently and in a team environment.

What We Offer

Verve Senior Living offers a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.