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Technical Support Specialist

2 months ago

Oakville, Ontario, Canada Veolia Full time

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our Veolia team. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our customers in the water treatment industry.

Key Responsibilities

  • Manage all incoming technical issues and related documentation, ensuring timely and effective resolution.
  • Collaborate with cross-functional teams, including engineering, process, and controls groups, to ensure seamless customer service.
  • Communicate with customers to understand their technical needs and provide solutions.
  • Develop and maintain in-depth knowledge of Veolia's water treatment products and services.
  • Provide training and facilitation to internal and external customers as a subject matter expert.
  • Investigate and report technical issues, and participate in Root Cause Analysis (RCA) teams to identify and resolve systemic issues.
  • Lead the resolution of customer complaints and issues throughout a project lifecycle.
  • Develop and maintain relationships with customers to ensure their technical needs are met.

Requirements

  • 5 years of experience in the water treatment industry or equivalent experience.
  • 5 years of client relationship management experience.
  • Ability to multitask on several concurrent projects.
  • Strong communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Knowledge of Veolia's water treatment products and services.

Preferred Qualifications

  • Relevant field experience working on Veolia's water treatment products.
  • Background in Root Cause Analysis (RCA) tools.
  • Bachelor's Degree or College Diploma in a related field.
  • Strong focus on customer relationships.
  • Understanding of the balance between customer and Veolia teams.

Additional Information

We are an equal opportunities employer and welcome applications from all qualified candidates. All applications will be kept confidential according to EEO guidelines.