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Supervisor, On-Site Services
2 months ago
Job Summary:
We are seeking a highly skilled and experienced On-Site Services Manager to join our team at CB Canada. As a key member of our operations team, you will be responsible for leading a team of on-site representatives and ensuring the delivery of exceptional client experiences.
Key Responsibilities:
- Lead a Team:
- Manage a team of 10-15 on-site representatives to maintain client accounts and provide timely product delivery using key tools and metrics.
- Client Experience:
- Support, lead, train, and provide coverage to on-site Keepstock representatives to meet specific client expectations, including:
- Fulfilling product delivery in designated client locations.
- Maintaining accurate inventory levels and product stock in client locations and scanning products during inventory.
- Servicing and maintaining all AGI KeepStock solution brands.
- Verifying product inventory in client locations with accurate labeling.
- Determining emerging client needs and providing feedback to the Regional On-Site Services Manager.
- Selecting, developing, mentoring, training, and retaining a diverse team.
- Utilizing development plans, creating a work environment where team members feel capable of achieving their goals and have a sense of ownership in delivering exceptional customer service.
- Verifying team productivity and motivating team members to achieve company goals and objectives.
- Ensuring company policies, as well as federal and provincial laws, are respected.
- Interfunctional Collaboration for Growth:
- Work with on-site representatives, DVD, and clients to determine KeepStock solutions and opportunities.
- Implementing KeepStock solutions and providing support to clients and on-site representatives.
- Training clients on their solution.
- Supporting clients during system integration to simplify ordering processes.
- Collaborating with on-site representatives to observe all aspects of client operations to identify opportunities to improve solutions and RCI.
- Participating in on-site Continuous Improvement and AC meetings as required.
- Periodic travel with on-site representatives to visit clients or designated locations as determined by the Regional On-Site Services Manager.
- Collaborating with the sales team, providing KeepStock expertise, and enabling the sales team to achieve or exceed sales growth objectives to achieve their RCI for KeepStock locations.
- Establishing and maintaining relationships with clients, collaborating with sales and branches to identify, analyze, and address service opportunities.
- Promoting KeepStock by building a strong internal network with customer service, sales, supply chain, and consulting partners to ensure strategic alignment.
Work Environment:
- This role requires extensive travel, up to 50% of your time, to client locations within your region.
- Demonstrated proficiency in using a computer and software.
- Must be comfortable communicating at multiple levels with clients in their environment (installations).
- Directly managing on-site representatives.
- Closely collaborating with customer service and sales in the assigned region.
- Working with various support teams across the organization on a regular basis.
Required Experience and Skills:
- Industrial products or security products knowledge preferred.
- Demonstrated experience in mentoring, creating, recruiting, training, and developing a team with a field management approach.
- Strong interpersonal leadership, communication, and customer service skills.
- Demonstrated time management and prioritization skills in a fast-paced work environment.
- Proficient in computer skills.
- Demonstrated success in building and maintaining interfunctional partnerships.
- Strong in process improvement, adoption, and control, as well as project management.
- Ability to adapt to changing client and AGI demands and manage priorities.
- Very strong communication and influencing skills at multiple levels.
- Strong business acumen Ability to understand and utilize economic concepts to achieve analytical tasks.
- Demonstrated ability to lead and drive results in multiple locations while respecting AGI values.
- Understanding of local client dynamics and market requirements is an asset.
- Post-secondary education completed, preferably in business, or equivalent work experience.
CB Canada is an equal opportunities employer and welcomes applications from diverse candidates. A background check is required as part of the hiring process.