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Retail Sales Manager

2 months ago


Kitchener, Ontario, Canada Urban Barn Full time

Transform Customer Experiences

Urban Barn is seeking a skilled Full-time Key Holder to lead our Boardwalk store in Kitchener-Waterloo, Ontario. As a national retail chain, we offer high-quality furniture and home décor. Our team is passionate about creating a welcoming environment for customers and employees alike.

Key Responsibilities:

  • Guide customers in their home décor choices, providing expert advice and recommendations.
  • Open, prepare, and close the store, ensuring a seamless customer experience.
  • Train and coach team members to achieve exceptional sales and customer service results.
  • Support operational tasks, including stock management and merchandising.
  • Monitor store performance, maintaining high standards of visual presentation and cleanliness.

Requirements:

  • At least 2 years of retail sales experience, with a focus on customer service leadership.
  • Passion for interior décor and merchandising, with a keen eye for detail.
  • Commitment to a flexible schedule, including daytime, evening, and weekend shifts.
  • Ability to lift and move loads up to 50 lbs / 23 kg.

Why Urban Barn:

  • We're dedicated to helping customers create homes they love, making life's biggest moments unforgettable.
  • Competitive salary, commissions, and bonuses, with a 40% discount on Urban Barn products.
  • Group benefits, including health, dental, and vision coverage, as well as a Group RSP program.
  • Opportunities for professional development and advancement in a collaborative team environment.

Urban Barn values diversity, equity, and inclusion, creating a culture of respect and openness in all our stores, warehouses, and offices.