Digital Payment Specialist

4 days ago


Toronto, Ontario, Canada MasterCard Full time

At Mastercard, we are committed to powering economies and empowering people in 200+ countries and territories worldwide.

Digital Payment Specialist

The Digital Product Specialist team's mission is to bring secure payments solutions with optimal user experience to consumers by scaling our Digital Payments products across the payments ecosystem in North America.

We are excited about our vision to 100% tokenization and the Product Specialist team plays a key role in bringing this vision to life.

Our team is a dynamic group passionate about all things digital, responsible for educating customers on our products and determining how our products can help customers meet their digital objectives.

We work closely with Customers, Customer Account Managers (CAMs), Technical Account Management (TAMs), Regional and Global Product and Customer Delivery teams to move through digital strategy and toward implementation.

We are responsible for bringing Voice of Customer feedback into our product organization and executives, to inform our product design and Go To Market strategy.

Key Responsibilities:

  1. Accountable for NAM Digital Payments KPIs; for example, number of issuers supporting auto enrollment solutions for Mastercard Checkout Services, increase tokenized portfolios and MDES approval rates.
  2. Lead relationships across specific issuing segments for internal cross-functional partners including account management, NAM and Global digital product, technical product, customer delivery, and additional product groups.
  3. Responsible for improving the user experience and security of digital payments through scaling of Mastercard Digital Payments products, including Mastercard Digital Enablement Service (MDES) device wallets, remote commerce programs, authentication, Mastercard Checkout Services, virtual card tokens and new to market use cases.
  4. Engage with customers to identify their digital needs and objectives and lead discussions focusing on thought leadership, market trends and Mastercard product offerings which will address these needs.
  5. Serve as 'digital storyteller' in a way that compels product colleagues, CAMs and external Customers to value partnering with Mastercard, working with product and UX teams to illustrate this vision.
  6. Serve as a champion of Mastercard's digital payments initiatives with our customers and internal stakeholders (mainly Account Management team). Foster regular dialogue with account managers and customers on digital initiatives to build trust and value with stakeholders.


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