Regional Service Manager

4 weeks ago

Surrey, British Columbia, Canada First Truck Centre Full time

Job Title: Regional Service Manager - BC South

Job Summary:

We are seeking a highly skilled Regional Service Manager to join our team at First Truck Centre. As a key member of our leadership team, you will be responsible for overseeing the day-to-day service operations of our regional locations, ensuring that our customers receive exceptional service and that our business meets its financial and operational goals.

Key Responsibilities:

  • Lead and manage a high-performing team of service managers to ensure success
  • Conduct timely and constructive performance evaluations
  • Model desired behaviors and contribute to creating a respectful work environment
  • Identify and address trends or issues affecting morale, effectiveness, turnover, absenteeism, productivity, and staff satisfaction
  • Ensure delivery of targets through individual recognition, performance reviews, people management, and rewards
  • Plan for achieving individual and divisional targets aligned with company strategies and policies
  • Build genuine employee passion for all brands and champion elite customer service
  • Partner with locations and managers to curate high-potential talent recruitment and ensure development is prioritized
  • Provide leadership to the assigned region, overseeing store activities
  • Identify opportunities for improvement in the store region; design and implement training, strategies, policies, goals, and other resources to maximize productivity and morale

Requirements:

  • Minimum 5 years of management experience in dealership/trucking industry
  • Strong verbal and written communication skills
  • Possesses analytical skills to evaluate data, make operational decisions, and solve difficult problems with effective solutions using logic and methods
  • Strong knowledge in business management and operational practices
  • Elevated business acumen
  • Experience managing diverse teams, including managers, is highly desired
  • Excellent supervisory and leadership skills
  • Proficient with Microsoft Office Suite

Asset Qualifications:

  • Post-secondary education in Business or related field
  • Certified Journeyperson Technician

What We Offer:

  • Competitive base wage
  • Employer-paid technical training as required
  • Paid Vacation
  • Employer RRSP matching
  • Company-paid extended health coverage that includes medical, dental, and vision
  • Basic life insurance, disability, and wellness programs

How to Apply:

Please visit our website to learn more about Velocity Truck Centres and to apply to this position.

We are an equal opportunity employer.

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