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Residential Services Coordinator
1 week ago
Hospitality & Guest Services
- Foster a warm, welcoming, and home-like atmosphere that promotes healing and comfort for guests.
- Lead staff in providing exceptional hospitality and compassionate service, ensuring guests feel cared for during their stay.
- Ensure guest needs are met with empathy, efficiency, and professionalism, addressing concerns promptly, including after-hours issues.
- Develop and implement guest-centered programs, such as meal services, support groups, and wellness initiatives.
Operations & Facility Management
- Oversee all 24/7 operations, ensuring a clean, safe, and well-maintained environment.
- Implement policies and procedures to ensure consistent guest services at all hours.
- Directly supervise the Maintenance Team to ensure timely repairs, preventive maintenance, and facility upkeep.
- Manage all vendors, including housekeeping services, maintenance contractors, security providers, food suppliers, and other operational partners.