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Residential Services Coordinator

1 week ago


Québec, Quebec, Canada ROME GROUP Full time
Key Responsibilities

Hospitality & Guest Services

  • Foster a warm, welcoming, and home-like atmosphere that promotes healing and comfort for guests.
  • Lead staff in providing exceptional hospitality and compassionate service, ensuring guests feel cared for during their stay.
  • Ensure guest needs are met with empathy, efficiency, and professionalism, addressing concerns promptly, including after-hours issues.
  • Develop and implement guest-centered programs, such as meal services, support groups, and wellness initiatives.

Operations & Facility Management

  • Oversee all 24/7 operations, ensuring a clean, safe, and well-maintained environment.
  • Implement policies and procedures to ensure consistent guest services at all hours.
  • Directly supervise the Maintenance Team to ensure timely repairs, preventive maintenance, and facility upkeep.
  • Manage all vendors, including housekeeping services, maintenance contractors, security providers, food suppliers, and other operational partners.