Food and Beverage Operations Manager

4 weeks ago


Calgary, Alberta, Canada PURE Canadian Gaming Full time

Job Summary

The Food and Beverage Supervisor plays a crucial role in ensuring exceptional guest satisfaction at our casino. Reporting to the Food and Beverage Manager, this individual will assist in overseeing the overall food and beverage operations, fostering a positive and efficient work environment.

Key Responsibilities

  • Assist in managing the department to deliver superior guest satisfaction.
  • Support the Food and Beverage Manager in scheduling staff and overseeing inventory and cost control.
  • Handle customer inquiries and complaints in a professional and timely manner.
  • Assist with basic restaurant operations and motivate staff to achieve high standards.
  • Ensure policies and standards are adhered to, and supervise staff to maintain a positive work environment.
  • Prepare payroll and assist with employee performance reviews, evaluations, and discipline when required.

Requirements

  • Prior supervisory experience is preferred.
  • Strong Food and Beverage knowledge and 3-4 years' experience working in Food and Beverage operations.
  • Excellent communication skills and computer knowledge, including Point of Sales system.
  • Pro-serve certification and ability to obtain a security clearance.
  • Pleasant, out-going, energetic individuals who are team players and willing to learn.

Work Conditions

  • Must be able to stand for prolonged periods and work in a fast-paced environment.
  • Available to work all shifts, including evenings, weekends, and holidays.


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