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Financial Analyst, Accounts Receivable Specialist
2 months ago
About the Role:
We are seeking a highly skilled Financial Analyst, Accounts Receivable Specialist to join our team at Loblaw Companies Limited. As a key member of our finance team, you will be responsible for providing exceptional customer service, maintaining customer accounts, and effectively troubleshooting and identifying reasons for non-payment.
Key Responsibilities:
- Provide an excellent level of customer service to all levels of business, ensuring timely and accurate resolution of customer inquiries and issues.
- Maintain customer accounts as assigned, ensuring accurate and up-to-date records.
- Effectively troubleshoot and identify reasons for non-payment, communicating with customers to resolve on-account balances.
- Process financial assistance claims from patients and pharmacies based on communicated program guidelines.
- Upload financial transactions in SAP and maintain precise records, ensuring compliance with company policies and procedures.
- Organize and file relevant documentation for audit purposes, ensuring accurate and timely completion of tasks.
- Effectively communicate with patient care specialists and program managers to resolve financial assistance payment issues.
- Assist with question and inquiry of reimbursement from patients and pharmacies, providing accurate and timely information.
- Maintain a strong understanding of workload and ensure timely collaboration on issues, prioritizing tasks and managing time effectively.
- Support various reporting requirements, ensuring accurate and timely completion of tasks.
- Participate and assist in departmental continuous improvement activities related to process, quality, training, and other initiatives.
- Assist with ad-hoc and cross-functional projects and initiatives as required, demonstrating flexibility and adaptability.
- Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event, as per current policies and procedures.
- Commitment to promoting a workplace of inclusiveness and belonging, fostering a positive and respectful work environment.
Requirements:
- College diploma or University degree in Accounting.
- Minimum 2 years of related experience in a similar role.
- Must be computer literate with the ability to learn new programs quickly, with proficiency in MS WORD and MS EXCEL.
- Must be able to work independently as well as within a team, demonstrating effective communication and collaboration skills.
- Must have the ability to prioritize and schedule daily activities while working under tight time constraints, managing stress effectively.
- Excellent communication skills with the ability to deal both professionally and effectively with external customers.
- Strong attention to detail, with a commitment to accuracy and quality.
- Demonstrated ability to handle stress effectively and thrive in a fast-paced environment.
- Commitment to excellence and the quality process, with a focus on continuous improvement.
- Prior experience in the healthcare or pharmaceutical industry is preferred, as is experience with SAP systems.
- Bilingual (French & English) would be an asset, but not required.
