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Key Accounts Manager
2 months ago
Boulangerie Première Moisson is a leading manufacturer and seller of bakery, pastry, and charcuterie products made with wholesome ingredients using an artisanal approach. Founded in 1992, the company has set itself apart by focusing on freshness, quality, and authenticity, values that are still at the heart of its development strategy today.
The company employs over 1,200 people and has 25 bakeries in Quebec and one in Ottawa. Many of its products are sold in grocery stores in Quebec and Ontario. The acquisition of the company by Metro enables Boulangerie Première Moisson to expand even further, thanks to the strength of the distribution network of this leader in the food and drugstore sectors in Quebec and Ontario.
Job DescriptionWe are currently looking for a Key Accounts Manager to join our team.
The successful candidate will be responsible for ensuring the achievement of corporate growth objectives for all product categories in the North American accounts under their responsibility.
Main Responsibilities- Administrative Management
- Propose growth objectives for accounts under their responsibility
- Ensure the implementation and achievement of corporate objectives
- Ensure Boulangerie Première Moisson's image is respected in the various files handled by their team
- Optimize department processes
- Responsible for food fairs, space reservation, tools, delivery, air tickets, booth set-up and dismantling
- Responsible for reimbursement claims for the Export Group program, and for maximizing savings related to this business partner
- Prepare periodic management reports for their department, present them to their superior, and submit recommendations based on results achieved
- Responsible for developing sales in their territory by personally identifying business opportunities
- Responsible for brokers covering Canada and the United States
- Contribute to the development of the sales and expense budget for their territory
- Responsible for an account manager, covering distributors, the retail market, and foodservice
- Evaluate the potential and particularities of the company's current and potential markets, as well as customer needs and the external environment (competitors, trends, prices, market share)
- Suggest trade fairs of interest to the company and manage event organization
- Keep abreast of new market trends and competitive orientations
- Major Account Management
- Submit Gate documents for product innovation for their accounts in PM or MP
- Responsible for sales growth with existing customers and partnership development with new food service and retail customers
- Provide customers with strategies to drive product sales
- Participate in cross-functional category meetings
- Ensure Boulangerie Première Moisson promises are kept when suggesting new product development
- Propose withdrawals of non-performing products when necessary
- Submit pricing structures for new products
- Responsible for ensuring acceptance of price increases
- Responsible for program management of various agreements in collaboration with finance, sales coordinator, and account manager
- Keep their superior informed of any problematic or conflicting situations
- Process sample requests and ensure follow-up for customers, photos, etc.
- Responsible for liquidation products
- Bachelor's or Master's degree in marketing or business administration
- Minimum 7 years' experience in product management, project management, or major account management
- Minimum 7 years' experience in the food industry in a management position
- Knowledge of the U.S. market - A considerable asset
- Fluency in French and English - spoken and written
- Good knowledge and command of Excel and other Microsoft Office apps.
- Must be available to travel on weekdays, evenings, and weekends
- Valid driver's license
- Valid passport
- Passion for the product and the customer
- Inspirational leadership
- Exceptional attitude and positivism
- Relational and communication skills - (tact, diplomacy, flexibility, listening)
- Management skills: planning, organization, evaluation, and control of expenses and personnel)
- Ability to identify customer needs
- Ability to assess a situation as a whole (all facets)
- Ability to synthesize
- Ability to seek out and evaluate opportunities, solve problems, and make recommendations
- Ability to present in front of a group
- Ability to understand and analyze figures
- Negotiation skills
- Team spirit
- Ability to mobilize energies and generate discussion to achieve objectives
- Organizational, planning, and priority management skills
- Ability to manage stress
- Ability to move several files forward simultaneously
- Focused on results and customer satisfaction
- Autonomy
- Creativity
