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Operations Coordinator
2 months ago
At CB Canada, we are seeking a highly organized and detail-oriented Operations Admin II to join our team. As an Operations Admin II, you will play a critical role in ensuring the smooth operation of our logistics and customer service functions.
Key Responsibilities:- Provide administrative support to various management and operational functions, including data entry, filing, and answering telephone inquiries.
- Review, research, and enter data in various systems to support respective functional areas.
- Compile data and provide regular reports to management for review and determination.
- Serve as frontline customer service to receive, solve, and/or escalate customer inquiries and issues.
- Assist management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
- Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.
- Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
- Ensures all packages receive appropriate scan statuses.
- Inspects and handles hazardous material damages as per policy.
- Ensures all loose product is accounted for as per company policy.
- Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.
- Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management.
- High School Diploma or GED required.
- Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
- General business skills such as typing; data entry and review; and use of phone, copier, and fax.
- Software skills, including use of Microsoft Office software and web-based applications.
- Customer service skills necessary to effectively and professionally respond to requests.
- Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.
CB Canada is an equal opportunity employer.
