Hotel Operations Supervisor

4 weeks ago


Cranbrook, Canada Super 8 by Wyndham Cranbrook Full time
Hotel Managing Supervisor Job Description

We are seeking a highly skilled and experienced Hotel Managing Supervisor to join our team at Super 8 by Wyndham Cranbrook. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and leading a team of staff to achieve our goals.

Key Responsibilities:
  • Supervise and Coordinate Staff: Lead and manage a team of 5-10 staff members, ensuring they have the necessary training, resources, and support to excel in their roles.
  • Guest Services: Assist guests with special needs, respond to guest complaints, and ensure that all guest requests are met in a timely and professional manner.
  • Operations Management: Oversee the maintenance of our hotel's facilities, equipment, and systems, ensuring that all are in good working order and that any issues are promptly addressed.
  • Staff Development: Hire, train, and develop staff members to ensure they have the skills and knowledge needed to excel in their roles.
  • Inventory Management: Requisition materials and supplies as needed, ensuring that our hotel is well-stocked and that we are able to provide excellent service to our guests.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 2 years to less than 3 years of experience in a supervisory or management role.
  • Work Setting: Urban area, hotel, motel, resort.
  • Transportation/Travel Information: Public transportation is available.
  • Work Conditions and Physical Capabilities: Attention to detail, fast-paced environment, standing for extended periods, tight deadlines.
  • Personal Suitability: Client focus, dependability, efficient interpersonal skills, flexibility, initiative, interpersonal awareness, judgement, organized, team player.
Benefits:
  • Health Benefits: Health care plan.
  • Other Benefits: Work Term: Permanent, Work Language: English, Hours: 40 hours per week.


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