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Service Advisor

2 months ago

Kitchener, Ontario, Canada Total Auto Service Full time
Job Title: Service Advisor

We are seeking a highly skilled Service Advisor to join our team at Total Auto Service. As a Service Advisor, you will play a critical role in providing exceptional customer service and ensuring that our clients receive the best possible experience.

Key Responsibilities:
  • Advise clients on advertising or sales promotion strategies to meet their business goals.
  • Answer written and oral inquiries from clients, providing accurate and timely information.
  • Address customer complaints or concerns in a professional and courteous manner.
  • Arrange for billing and payment processing for services rendered.
  • Explain the type and cost of services offered to clients, ensuring they understand the value proposition.
  • Issue receipts and other forms as required.
  • Obtain and examine all relevant information to assess client feedback, enquiries, and complaints, providing meaningful information and services.
  • Perform general office duties, including data entry and record-keeping.
  • Receive payments from clients and process transactions efficiently.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Attention to detail and organizational skills, with the ability to maintain accurate records and files.
  • Flexibility and adaptability, with the ability to adjust to changing circumstances and priorities.
Benefits:
  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Life insurance
  • Free parking available

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.