Food Service Team Leader

2 weeks ago

Brampton, Ontario, Canada Dairy QueenOrange Julius Full time

We are seeking an experienced Food Service Supervisor to join our team at Dairy Queen/Orange Julius. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our fast food outlet or concession.

About the Role

This is a permanent position that involves leading a team of 3-4 people and ensuring that our high standards of quality, service, and safety are consistently met. You will be responsible for establishing methods to meet work schedules, supervising and coordinating the activities of staff who prepare and portion food, and training staff in job duties, sanitation, and safety procedures.

You will also be responsible for estimating ingredient and supplies required for meal preparation, ensuring that food and service meet quality control standards, addressing customers' complaints or concerns, maintaining records of stock, repairs, sales, and wastage, and preparing and submitting reports.

As a Food Service Supervisor, you will play a crucial role in driving sales growth and customer satisfaction while maintaining a positive and productive work environment.

About You

To be successful in this role, you will need to have excellent leadership and communication skills, with the ability to motivate and train a team of staff members. You will also need to have experience working in a fast-paced environment, with a strong focus on customer satisfaction and quality control.

You will need to be able to work effectively in a team environment, with a high level of integrity and a commitment to upholding our company's values and standards.

Key Responsibilities
  • Lead a team of 3-4 people to achieve business objectives
  • Establish methods to meet work schedules and ensure efficient use of resources
  • Supervise and coordinate the activities of staff who prepare and portion food
  • Train staff in job duties, sanitation, and safety procedures
  • Evaluate staff performance and provide coaching and development opportunities
  • Maintain accurate records of stock, repairs, sales, and wastage
  • Prepare and submit reports as required
Requirements
  • Degree in Hospitality or related field (an asset)
  • Minimum 7 months to less than 1 year of experience in a supervisory or leadership role in the food service industry
  • Excellent leadership and communication skills
  • Ability to motivate and train a team of staff members
  • Experience working in a fast-paced environment with a strong focus on customer satisfaction and quality control
  • Strong analytical and problem-solving skills
  • Ability to maintain accuracy and attention to detail
  • High level of integrity and a commitment to upholding our company's values and standards
What We Offer

We offer a competitive salary range of $40,000 - $50,000 per year, depending on experience. This position also offers opportunities for professional development and advancement within the company.

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