Facilities Operations Coordinator

2 months ago


Toronto, Ontario, Canada BGIS Full time

About BGIS

As a leading provider of customized facility management and real estate services, BGIS is dedicated to enabling innovation through the services we deliver. Our team of over 6,500 professionals globally works tirelessly to manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia.

Job Summary

The Facilities Operations Coordinator plays a critical role in overseeing and coordinating the effective delivery of various services, including the management of the life cycle of work orders. This position ensures that vendors adhere to Service Level Agreements (SLAs) and complete work on time to maintain a high level of customer service.

Key Responsibilities

  • Service Delivery
    • Manage work orders to completion in BGIS or client-based web applications.
    • Develop and maintain strong relationships with vendors to ensure timely and high-quality service delivery.
    • Facilitate alignment of client required services with contracts, schedules, and policies.
    • Schedule access for internal and external service providers with the facility when required.
    • Prepare weekly/monthly summaries of work order performance for internal and external service providers.
    • Follow up with internal and external service providers to ensure all SLAs are achieved.
    • Ensure client required supporting documentation for quote and invoice submissions are provided.
    • Review and submit all estimates to the required approver(s) following client quote process.
    • Submit Comply Works requests.
    • Perform other duties as assigned.
  • Data Integrity
    • Adhere to processes and company standards.
    • Maintain a database of requests to meet reporting and analysis requirements.
    • Report Intelex incidents.
  • Memorable Customer Experiences
    • Establish and maintain working relationships with clients and service providers.

Requirements

  • Knowledge of RealSuite and other BGIS applications.
  • Strong customer-oriented skills.
  • Strong administrative and organizational skills.
  • Analytical and problem-solving skills.
  • Ability to work independently.
  • Strong attention to detail and data accuracy.
  • Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification, and follow-up.
  • Experience working in a Shared Service environment.

Licenses and/or Professional Accreditation

  • None required.


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