E-Commerce Operations Manager

4 weeks ago


Smithers, Canada Canadian Tire Corporation Full time

Key Responsibilities

  • Drive exceptional customer experiences by delivering high-quality in-store services and order fulfillment, meeting established service level agreements.
  • Lead the implementation and execution of standard operating procedures (SOPs) to ensure seamless operations and efficient store management.
  • Develop and maintain a positive store environment by enforcing LP, Cash and Audit, and OH&S policies and procedures, promoting a culture of compliance and safety.
  • Collaborate with the team to create efficient store weekly scheduling for sales and support functions, ensuring optimal resource allocation and productivity.
  • Provide coaching and feedback to team members, promoting growth and development through continuous feedback and performance management coaching programs.
  • Develop and lead recruiting and hiring strategies to maintain a complete and skilled team, ensuring the store's success and growth.

Leadership Expectations

  • Act as a brand ambassador, promoting Sport Chek's values and mission internally and externally, fostering a positive brand image.
  • Motivate and inspire the team through recognition programs, store contests, and customer compliments, promoting a culture of excellence and achievement.
  • Lead by example, demonstrating a strong work ethic and commitment to excellence, setting the tone for a high-performing team.

About Us

Sport Chek is a leading retailer of footwear, apparel, and sporting goods in Canada, committed to helping customers find what moves them and build their careers. As a member of the Canadian Tire family of companies, we offer a collaborative and inclusive work environment, where employees can grow and develop their skills.



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