E-Commerce Operations Manager
4 weeks ago
Key Responsibilities
- Drive exceptional customer experiences by delivering high-quality in-store services and order fulfillment, meeting established service level agreements.
- Lead the implementation and execution of standard operating procedures (SOPs) to ensure seamless operations and efficient store management.
- Develop and maintain a positive store environment by enforcing LP, Cash and Audit, and OH&S policies and procedures, promoting a culture of compliance and safety.
- Collaborate with the team to create efficient store weekly scheduling for sales and support functions, ensuring optimal resource allocation and productivity.
- Provide coaching and feedback to team members, promoting growth and development through continuous feedback and performance management coaching programs.
- Develop and lead recruiting and hiring strategies to maintain a complete and skilled team, ensuring the store's success and growth.
Leadership Expectations
- Act as a brand ambassador, promoting Sport Chek's values and mission internally and externally, fostering a positive brand image.
- Motivate and inspire the team through recognition programs, store contests, and customer compliments, promoting a culture of excellence and achievement.
- Lead by example, demonstrating a strong work ethic and commitment to excellence, setting the tone for a high-performing team.
About Us
Sport Chek is a leading retailer of footwear, apparel, and sporting goods in Canada, committed to helping customers find what moves them and build their careers. As a member of the Canadian Tire family of companies, we offer a collaborative and inclusive work environment, where employees can grow and develop their skills.
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