Framing Specialist

3 weeks ago

Victoria, British Columbia, Canada Michaels Full time
Job Title: Framing Specialist

**Job Summary:**

We are seeking a skilled Framing Specialist to join our team at Michaels. As a Framing Specialist, you will be responsible for creating memorable framing solutions for our customers while building strong relationships with them. You will help customers shop our store, find what they're looking for, and provide a safe, clean, and clutter-free environment.

**Key Responsibilities:**

* Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
* Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions.
* Complete framing orders with a high degree of quality and on time.
* Maintain the ready-made frame department and other assigned areas, including SISO and Directed Replenishment.
* Deliver friendly customer service, help customers shop, and find what they are looking for.
* Follow Standard Operating Procedures (SOPs) and Company programs.
* Support shrink and safety programs.
* Interact with others in an accepting and respectful manner, remain positive and respectful, even in difficult situations, promote commitment to the organization's vision and values, and project a positive image and serve as a role model for others.
* Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
* Operate cash register and execute cash handling to standards.
* Acknowledge customers, help locate product, and provide solutions.
* Assist with Omni channel processes.

**Requirements:**

* Basic computer skills and basic measuring skills.
* Ability to operate the framing equipment and glass cutter.
* Retail experience and experience selling products and/or services to customers.

**Work Environment:**

* Public retail store setting, taking care of our customers, all public areas are climate controlled, some stock rooms may not be climate controlled, some outdoor work if assigned to retrieve shopping carts or while unloading trucks, Frame shop contains glass cutter and heat press, work hours include nights, weekends, and early mornings.

**We're an Equal Opportunity Employer:**

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate, and be better together.

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