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IT/CRM System Administrator

2 months ago

Richmond, British Columbia, Canada Novella Wealth Full time
Job Title: IT/CRM System Administrator

We are seeking a highly skilled IT/CRM System Administrator to join our team at Novella Wealth. As a key member of our organization, you will be responsible for managing our information technology support services and CRM system.

Key Responsibilities:
  • Manage the technical administration of our CRM tool and relevant integrations, including troubleshooting and ensuring technical issues are resolved promptly.
  • Architect, design, and extend the CRM platform in alignment with business requirements, including creation of new fields, values, and layout development.
  • Lead in translating improvement requests and requirements into working technical solutions in the CRM.
  • Act as interpreter and connector, speaking the language of both marketing and technology and leading in translating requirements into data solutions.
  • Lead in working with vendors for applications that integrate into the CRM System.
  • Act as technical lead in marketing technology aligned project management.
  • Implement and maintain policies and goals that support the organization's IT needs.
  • Monitor and maintain computer systems and networks.
  • Develop and implement policies and procedures on information technology strategy, management, security, and service delivery to optimize the efficiency, performance, and quality of application software.
  • Help business operations groups utilize information systems to improve their efficiency.
  • Communicate with staff or clients through a series of actions, remotely or face-to-face, to assist in setting up systems or resolving issues.
Requirements and Qualifications:
  • A minimum of 3 to 5 years working in the Information Technology field, including 3 years of significant experience in IT/CRM services and support.
  • Knowledge of customer relationship management software is an asset.
  • Postsecondary education in computer science, software engineering, or a related field.
  • Detail-oriented with an excellent foundation in software development and support, stakeholder management, requirement development, and analytical skills.
  • Familiar with a variety of the field's concepts, practices, and procedures.
  • A high level of self-motivation and energy.
  • An optimistic, can-do attitude.
  • Very strong analytical skills.
  • Effective interpersonal skills.
Working Conditions:

The successful candidate will work in a fast-paced environment with a diverse team of experts. The ideal candidate will be able to work independently and as part of a team, with excellent communication and interpersonal skills.

We offer a competitive salary of $43.08 per hour, 40 hours per week. We are an equal opportunities employer and welcome applications from Aboriginal and new immigrants. Candidates legally entitled to work in Canada are encouraged to apply.