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Customer Service Representative

2 months ago

Winnipeg, Manitoba, Canada Aplin and Associates Inc Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Aplin and Associates Inc. As a key member of our front-line staff, you will be responsible for providing exceptional customer service and support to our clients and the public.

Key Responsibilities
  • Greeting and Directing: Greet people and direct them to contacts or service areas, ensuring a smooth and efficient experience for all visitors.
  • Information Provision: Provide basic information to clients and the public, demonstrating a high level of knowledge and expertise in our services.
  • Customer Service: Obtain and process information required to provide customer service, resolving issues and concerns in a timely and professional manner.
  • Switchboard Operations: Operate switchboard or telephone system, handling incoming calls and directing them to the appropriate personnel.
  • Administrative Tasks: Perform clerical duties, such as filing and sorting and distributing mail, maintaining accurate records and logs.
  • Computer and Technology: Utilize MS Excel and MS Word to perform data entry and other administrative tasks, ensuring accuracy and efficiency.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 2 years to less than 3 years of experience in a customer-facing role.
  • Language: Fluency in English.
  • Work Environment: Fast-paced environment with a high level of attention to detail.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development within our organization.
  • Collaborative Team: A collaborative and supportive team environment.