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Executive Vice President
2 months ago
As a key member of the executive leadership team at Manitoba Public Insurance, the Vice President & Chief Operations Officer will provide strategic and operational leadership to our customer service delivery functions. This role will involve building strategic relationships with our 800+ brokers and their associations to deliver high-quality, effective, and accessible service to all Manitobans.
Key Responsibilities:- Provide strategic direction for the division and ensure the development of divisional strategies and solutions that support the corporate vision, direction, goals, and objectives.
- Drive innovation and creative solutions to address business challenges and champion transformation throughout the division and corporation.
- Oversee service delivery and demand management, including cross-channel demand and service offering planning, and ensure the delivery of all customer service operations through service centres across the province.
- Manage all delivery aspects of insurance and licensing operations, including vehicle registration, driver licensing and driver records, and maintain corporate accountability for customer account receivable management and rates appeal process.
- Ensure the development and enforcement of fair and consistent policies, practices, standards, and procedures for delivery of all service operations.
- Bachelor's degree in commerce, business administration or related field.
- Fifteen or more years of senior leadership experience in service and operations management, project management, and business improvement and innovation in a complex environment.
- Senior experience in the insurance or financial services industry would be an asset.
